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For Companies At a Glance
- Tasks: Lead customer success initiatives and ensure clients maximise their use of our innovative data tech.
- Company: Join a cutting-edge AI/Data SaaS company transforming how businesses interact with their data.
- Benefits: Enjoy a competitive salary, hybrid work model, and performance bonuses.
- Why this job: Be part of a game-changing tech that companies rave about and make a real impact.
- Qualifications: Experience in customer success or account management, preferably in tech or SaaS environments.
- Other info: Work 2-3 days a week in our vibrant London office.
The predicted salary is between 39000 - 65000 £ per year.
Senior Customer Success Manager – AI / Data SaaS
Up to £65k base + 20% OTE
Hybrid – 2-3 days in London office
This tech is an absolute need to have for any institution!
Most companies in the world right now use multiple pieces of data heavy tech but if you wanted to have birds-eye view or ask that data questions – that nearly impossible with a tech like this.
This connect all data sources and lets companies get the most out of the data sources!
Exciting bits!
- Its a tech that works and companies love it
- Tech has multiple uses cases
- <40 in the company so they\'re a tightknit group who work very well together
- Funded
- Big plans to grow next year
The Role
- This is technical senior CS role so you\’ll be helping a lot of technical conversations and usage (they have a tech team so you don\’t need to be able to code, but it could help)
- It also entail other classic CS work like onboarding new clients, managing the day2day, QBRs, renewals and upselling
- Working with c.30 accounts, 1-2m BoB
- Working closely with data and finance teams
Requirements
- You must have at least 3+ years SaaS Customer Success experience – ideally closer to 5-6 years
- You must be technical and have a great understanding of of data/AI
- You must also come from a data heavy SaaS solution
- Interest in data & AI
- Can come into the London office 3 days a week
- Great written and verbal communication skills
Get in touch at Swaran@ultimateasset.com to find out more!
Senior Customer Success Manager employer: Ultimate Asset
Contact Detail:
Ultimate Asset Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in AI and data SaaS. Understanding how our technology connects various data sources will give you an edge during discussions and interviews.
✨Tip Number 2
Network with professionals in the customer success field, especially those who work with data-heavy technologies. Engaging with them can provide insights into best practices and challenges that you might face in this role.
✨Tip Number 3
Prepare to discuss specific use cases where you've successfully managed customer relationships in a tech environment. Highlighting your experience with data-driven solutions will resonate well with us.
✨Tip Number 4
Showcase your ability to communicate complex technical concepts to non-technical stakeholders. This skill is crucial for a Senior Customer Success Manager, as you'll need to bridge the gap between our technology and our clients' needs.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Senior Customer Success Manager, especially in the context of AI and Data SaaS. Highlight your experience in managing customer relationships and driving product adoption.
Tailor Your CV: Make sure your CV reflects relevant experience in customer success, particularly with data-heavy technologies. Use specific metrics to demonstrate your impact in previous roles, such as customer retention rates or revenue growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer success. Mention how you can help companies leverage their data effectively and why you are excited about this particular tech.
Showcase Relevant Skills: In your application, emphasise skills that are crucial for the role, such as communication, problem-solving, and analytical abilities. Provide examples of how you've successfully used these skills in past positions.
How to prepare for a job interview at Ultimate Asset
✨Understand the Product
Make sure you have a solid grasp of the technology and its applications. Research how it connects various data sources and enhances data utilisation. This will help you articulate its value during the interview.
✨Showcase Your Customer Success Experience
Prepare examples from your previous roles that demonstrate your ability to drive customer satisfaction and success. Highlight specific metrics or outcomes you've achieved, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's customer success strategies and how they measure success. This shows your genuine interest in the role and helps you understand their expectations better.
✨Demonstrate Adaptability
Given the fast-paced nature of tech, be ready to discuss how you've adapted to changes in previous roles. Share examples of how you've embraced new technologies or processes to improve customer outcomes.
