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For Companies At a Glance
- Tasks: Lead customer success initiatives and ensure clients maximise their use of our innovative data tech.
- Company: Join a cutting-edge AI/Data SaaS company transforming how institutions manage their data.
- Benefits: Enjoy a hybrid work model, competitive salary, and performance bonuses.
- Why this job: Be part of a game-changing tech that companies rave about and make a real impact.
- Qualifications: Experience in customer success or account management, preferably in tech or SaaS.
- Other info: Work 2-3 days in our vibrant London office with a dynamic team.
The predicted salary is between 39000 - 91000 £ per year.
Job Description
Senior Customer Success Manager – AI / Data SaaS
Up to £65k base + 20% OTE
Hybrid – 2-3 days in London office
This tech is an absolute need to have for any institution!
Most companies in the world right now use multiple pieces of data heavy tech but if you wanted to have birds-eye view or ask that data questions – that nearly impossible with a tech like this.
This connect all data sources and lets companies get the most out of the data sources!
Exciting bits!
- Its a tech that works and companies love it
- Tech has multiple uses cases
- <40 in the company so they're a tightknit group who work very well together
- Funded
- Big plans to grow next year
The Role
- This is technical senior CS role so you'll be helping a lot of technical conversations and usage (they have a tech team so you don't need to be able to code, but it could help)
- It also entail other classic CS work like onboarding new clients, managing the day2day, QBRs, renewals and upselling
- Working with c.30 accounts, 1-2m BoB
- Working closely with data and finance teams
Requirements
- You must have at least 3+ years SaaS Customer Success experience – ideally closer to 5-6 years
- You must be technical and have a great understanding of of data/AI
- You must also come from a data heavy SaaS solution
- Interest in data & AI
- Can come into the London office 3 days a week
- Great written and verbal communication skills
Get in touch at Swaran@ultimateasset.com to find out more!
Senior Customer Success Manager employer: Ultimate Asset
Contact Detail:
Ultimate Asset Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in AI and data SaaS. Understanding how our technology connects various data sources will give you an edge during discussions and interviews.
✨Tip Number 2
Network with professionals in the customer success field, especially those who work with data-heavy technologies. Engaging with them can provide insights into best practices and challenges that you might face in the role.
✨Tip Number 3
Prepare to discuss specific use cases where you've successfully managed customer relationships in a tech environment. Highlighting your experience with data-driven solutions will resonate well with us.
✨Tip Number 4
Showcase your problem-solving skills by thinking of potential challenges customers might face with our technology. Being proactive in addressing these issues can demonstrate your readiness for the role.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Senior Customer Success Manager, especially in the context of AI and Data SaaS. Highlight your experience in managing customer relationships and driving success through data-driven solutions.
Tailor Your CV: Make sure your CV reflects relevant experience in customer success management, particularly in tech or SaaS environments. Use specific metrics to demonstrate your impact, such as customer retention rates or successful project implementations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for data technology and your understanding of its importance in business. Mention how your skills align with the company's mission to connect data sources and enhance decision-making.
Showcase Relevant Skills: In your application, emphasise skills that are crucial for this role, such as communication, problem-solving, and analytical abilities. Provide examples of how you've successfully used these skills in previous positions to drive customer success.
How to prepare for a job interview at Ultimate Asset
✨Understand the Product
Make sure you have a solid grasp of the technology and its applications. Familiarise yourself with how it connects various data sources and the benefits it offers to companies. This will help you articulate your understanding during the interview.
✨Showcase Your Customer Success Experience
Prepare examples from your previous roles that demonstrate your ability to drive customer satisfaction and success. Highlight specific instances where you've helped clients maximise their use of a product or service, especially in a data-heavy environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think about challenges you’ve faced in customer success roles and how you overcame them, particularly in relation to data management and client engagement.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and how they measure success. This shows your genuine interest in the role and helps you understand if the company aligns with your values and career goals.
