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For Companies At a Glance
- Tasks: Lead technical conversations and manage client relationships in a dynamic SaaS environment.
- Company: Join a cutting-edge tech company revolutionising data management for businesses worldwide.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be part of a tight-knit team making a real impact with innovative technology.
- Qualifications: 3-6 years in SaaS Customer Success with a strong grasp of data and AI.
- Other info: Work closely with finance teams and engage with around 30 key accounts.
The predicted salary is between 39000 - 65000 £ per year.
Job Description
Senior Customer Success Manager – AI / Data SaaS
Up to £65k base + 20% OTE
Hybrid – 2-3 days in London office
This tech is an absolute need to have for any institution!
Most companies in the world right now use multiple pieces of data heavy tech but if you wanted to have birds-eye view or ask that data questions – that nearly impossible with a tech like this.
This connect all data sources and lets companies get the most out of the data sources!
Exciting bits!
- Its a tech that works and companies love it
- Tech has multiple uses cases
- <40 in the company so they're a tightknit group who work very well together
- Funded
- Big plans to grow next year
The Role
- This is technical senior CS role so you'll be helping a lot of technical conversations and usage (they have a tech team so you don't need to be able to code, but it could help)
- It also entail other classic CS work like onboarding new clients, managing the day2day, QBRs, renewals and upselling
- Working with c.30 accounts, 1-2m BoB
- Working closely with data and finance teams
Requirements
- You must have at least 3+ years SaaS Customer Success experience – ideally closer to 5-6 years
- You must be technical and have a great understanding of of data/AI
- You must also come from a data heavy SaaS solution
- Interest in data & AI
- Can come into the London office 3 days a week
- Great written and verbal communication skills
Get in touch at Swaran@ultimateasset.com to find out more!
Senior Customer Success Manager employer: Ultimate Asset
Contact Detail:
Ultimate Asset Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in AI and data SaaS solutions. Understanding the technology and its applications will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the Customer Success and data sectors. Attend industry events or join online forums to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer accounts in the past. Highlight your experience with onboarding, renewals, and upselling, as these are key aspects of the role.
✨Tip Number 4
Showcase your communication skills by practising how you would explain complex technical concepts to non-technical stakeholders. This is crucial for a Senior Customer Success Manager, as you'll need to bridge the gap between clients and the tech team.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in SaaS Customer Success, particularly focusing on your technical skills and understanding of data and AI. Use specific examples to demonstrate your achievements in managing accounts and onboarding clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for data-heavy SaaS solutions. Mention your years of experience and how they align with the role's requirements. Be sure to express your enthusiasm for working closely with clients and technical teams.
Highlight Communication Skills: Since great written and verbal communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate complex technical concepts clearly to clients and team members.
Showcase Your Technical Acumen: In your application, emphasise any technical knowledge or experience you have, especially related to data and AI. If you have worked with similar technologies or tools, mention them to show your familiarity with the industry.
How to prepare for a job interview at Ultimate Asset
✨Showcase Your Technical Knowledge
As a Senior Customer Success Manager, you'll need to demonstrate your understanding of data and AI. Be prepared to discuss how you've used technical knowledge in previous roles to solve customer issues or improve processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past experiences where you successfully onboarded clients or managed renewals, and be ready to share specific examples.
✨Highlight Your Communication Skills
Strong written and verbal communication is crucial in this role. Practice articulating complex ideas clearly and concisely, as you'll need to explain technical concepts to clients who may not have a technical background.
✨Research the Company and Its Tech
Familiarise yourself with the company's technology and its applications. Understanding how their product connects data sources will help you engage in meaningful conversations during the interview and show your genuine interest in the role.
