Customer Success Lead (Sports MartTech)

Direct message the job poster from Ultimate Asset

Account Management Lead / Customer Success Account Manager

Are you a sports fanatic and know your Borussia Dortmunds from your Harlequins or Utah Jazz? Passionate about tech that changes how fans experience it?

We’re working with a global leader in AI‑powered sports content, working with world‑famous teams, leagues and broadcasters to deliver automated, real‑time video highlights that accelerate fandom growth worldwide.

We’re looking for a dynamic, well‑versed Account Management Lead / Customer Success Account Manager to own relationships with top EMEA commercial partners — from onboarding to ongoing success. You’ll be the trusted face of the business, helping clients unlock new ways to engage fans, grow audiences and drive revenue through relationship building and retention.

What you’ll do:

• Build strong client partnerships across leading sports and media brands
• Guide onboarding, product adoption and day‑to‑day delivery with internal tech teams
• Present quarterly business reviews and share actionable insights
• Identify growth opportunities and help shape future product innovation
• Champion your clients’ voice internally and deliver measurable value

What you’ll bring:

• 3‑5 years’ minimum experience in Account Management, Customer Success or SaaS client roles
• Strong project management, communication and relationship skills
• Comfort translating complex tech into clear, practical outcomes
• A real love of sport and curiosity for digital media innovation
• Background in video, streaming or sports tech advantageous

If you want to combine sport, storytelling and cutting‑edge AI, this is your chance to make an impact on how millions of fans experience the moments they love.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service, Marketing, and Administrative

Industries

Technology, Information and Media, Advertising Services, and Marketing Services

Location & Salary

London, United Kingdom — £60,000.00‑£70,000.00