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For Companies At a Glance
- Tasks: Manage customer success and improve campaign outcomes through data analysis.
- Company: Join a leading martech company helping brands boost online sales.
- Benefits: Enjoy great office culture, benefits, and opportunities for internal promotion.
- Why this job: Work with renowned brands and make a real impact on their success.
- Qualifications: Experience in customer success or campaign management in performance marketing tech required.
- Other info: Hybrid work model with three days in the London office.
The predicted salary is between 36000 - 60000 £ per year.
Campaign Manager / Customer Success Manager - Email/Performance Marketing Tech
Up to £50k base + 10-15k OTE (maybe some flex for the right candidate)
x3 days in the London Office
This tech genuinely helps brands increase online sales! 90% of website traffic is anonymised and brands are unable to engage them meaningfully, this tech allows brands to engage them across channels, winning new customers and retaining existing ones – it’s making money for the brands!
500+ employees globally, with 60 in the UK – they’re a very successful and well-known martech company set to continue to grow next year!
Exciting Bits:
- It’s a product that definitely works and drives attainable revenue for clients, brands like Clarks, Clarins and Uniqlo use it
- Great leadership + they are very good at promoting internally
- Very good company benefits and office culture, they treat their staff really well
The Role
This is a customer success manager role focused on improving customer outcomes, looking at campaign data and coming up with solutions to improve on them. The primary aim is to keep the account by doing a good job with the client. Being the day-to-day go-to person for the account. This role is not commercial, it is not upselling or renewing the accounts.
This role best suits someone with a few years experience as a customer success manager, customer success associate or campaign manager from another performance marketing tech stepping up.
Requirements
- You should come from a similar customer success or campaign manager role from a SaaS performance marketing tech
- You should have a strong knowledge of performance marketing including the key metrics
- You should be able to analyse performance marketing data and be able to spot how to improve said campaigns
- Ideally you will have experience working with retail, ecommerce, fashion or luxury brands
- Can come into the London office x3 days a week
- Get in touch at Swaran@ultimateasset.com to find out more
Customer Success / Campaign Manager - Email Marketing Tech employer: Ultimate Asset
Contact Detail:
Ultimate Asset Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success / Campaign Manager - Email Marketing Tech
✨Tip Number 1
Familiarise yourself with the specific performance marketing metrics that are crucial for this role. Understanding key metrics like conversion rates, click-through rates, and customer engagement will help you demonstrate your expertise during interviews.
✨Tip Number 2
Research the brands mentioned in the job description, such as Clarks, Clarins, and Uniqlo. Knowing their marketing strategies and how they utilise email marketing tech can give you an edge in discussions about how to improve customer outcomes.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss specific examples from your past experience where you've successfully improved campaign outcomes. Being able to articulate your problem-solving skills and analytical abilities will show that you're a strong fit for the Customer Success Manager role.
We think you need these skills to ace Customer Success / Campaign Manager - Email Marketing Tech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or campaign management, particularly within the SaaS performance marketing tech sector. Use specific metrics and achievements to demonstrate your impact.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of performance marketing and your ability to analyse campaign data. Mention any experience with retail, ecommerce, or luxury brands to align with the company's focus.
Showcase Your Analytical Skills: In your application, provide examples of how you've used data to improve campaign outcomes in previous roles. This will demonstrate your capability to fulfil the primary aim of the role effectively.
Highlight Your Teamwork and Communication Skills: Since this role involves being the go-to person for accounts, emphasise your ability to work collaboratively and communicate effectively with clients and team members. Share specific instances where you successfully managed client relationships.
How to prepare for a job interview at Ultimate Asset
✨Know Your Metrics
Familiarise yourself with key performance marketing metrics before the interview. Be prepared to discuss how you have used data to improve campaign outcomes in your previous roles.
✨Showcase Your Experience
Highlight your experience in customer success or campaign management, especially within SaaS or performance marketing tech. Use specific examples to demonstrate your ability to analyse data and implement solutions.
✨Understand the Product
Research the company's technology and its impact on brands. Be ready to explain how you believe their product can help clients achieve better results, showing that you understand their value proposition.
✨Cultural Fit
Emphasise your alignment with the company culture. Discuss how you value teamwork and internal promotion, and share examples of how you've contributed positively to team dynamics in past roles.
