At a Glance
- Tasks: Manage global client relationships and drive platform adoption for enterprise accounts.
- Company: High-growth AdTech company with a focus on innovation and client success.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic, fast-paced environment with strong career development potential.
- Why this job: Play a key role in shaping client experiences and driving strategic initiatives.
- Qualifications: Experience in client success or account management, preferably in AdTech or SaaS.
The predicted salary is between 60000 - 100000 £ per year.
We are partnering with a high growth business operating across programmatic media, data, and technology, looking to hire a Client Success Manager into a globally focused role with strong strategic exposure and lead-level responsibility. This is an excellent opportunity for someone who enjoys working with enterprise clients in complex, multi market environments and wants to play a central role in driving platform adoption, client satisfaction, and long term value across key accounts.
The role requires someone who can manage complexity, build trust quickly, and bring structure to multiple workstreams across regions.
Key responsibilities- Own day to day client success relationships with senior global stakeholders across key accounts
- Lead onboarding and rollout plans for global platform engagements across multiple markets
- Coordinate closely with internal teams to ensure successful delivery, adoption, and ongoing support
- Manage escalations end to end, including triage, communication, resolution tracking, and post issue review
- Drive adoption and engagement through regular business reviews, training, and enablement programmes
- Ensure product releases, updates, and changes are communicated clearly to relevant stakeholders
- Act as the central point of contact for client feedback, feature requests, and enhancement priorities
- Partner with product and internal teams to help shape roadmap discussions and improve the client experience
- Build strong alignment between global and local stakeholders to keep programmes on track
- Experience in client success, account management, programme management, or a similar role
- Background in adtech, martech, SaaS, media technology, or another platform led environment
- Experience managing enterprise clients, ideally across global or multi market accounts
- Strong understanding of onboarding, client adoption, and platform engagement strategies
- Experience handling support processes and managing escalations in a structured way
- Comfortable using data and performance metrics to identify trends, risks, and opportunities
- Strong communication skills with the ability to engage both end users and senior stakeholders
- Highly organised, proactive, and confident managing multiple projects and stakeholders at once
- Able to work cross functionally in a fast paced, international environment
- Opportunity to take on a genuinely global remit
- High visibility role with strategic importance across key enterprise relationships
- Broad internal exposure across commercial, product, tech, and analytics teams
- Chance to join a business continuing to invest in its platform and client offering
- Lead-level scope and ownership within a Client Success Manager title
Get in touch for more information.
Customer Success - AdTech employer: Ultimate Asset
Join a dynamic and rapidly growing company in the AdTech sector, where you will play a pivotal role in enhancing client success on a global scale. With a hybrid work model that promotes flexibility, you will benefit from a collaborative culture that values innovation and strategic thinking, alongside opportunities for professional growth and development. This is an exciting chance to engage with enterprise clients and contribute to meaningful outcomes while being part of a supportive team in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success - AdTech
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in client success or adtech. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their platform and how it adds value. This will help you demonstrate your knowledge and show that you're genuinely interested in helping their clients succeed.
✨Tip Number 3
Practice your communication skills! As a Client Success Manager, you'll need to engage with both senior stakeholders and end users. Role-play common scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that Client Success Manager role. Plus, it shows you're serious about joining our team and making an impact in the adtech space.
We think you need these skills to ace Customer Success - AdTech
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Success Manager. Highlight your experience in client success, account management, and any relevant adtech or SaaS background. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how you can drive platform adoption and satisfaction. Be sure to mention any specific experiences that relate to managing enterprise clients.
Showcase Your Communication Skills:Since this role involves engaging with senior stakeholders, make sure your application reflects your strong communication skills. Whether it's through your writing style or examples of past interactions, we want to see how you build trust and manage relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Ultimate Asset
✨Know Your Client Success Fundamentals
Brush up on the key principles of client success, especially in the AdTech space. Be ready to discuss your experience with onboarding and platform engagement strategies, as these will be crucial in demonstrating your fit for the role.
✨Showcase Your Communication Skills
Prepare examples that highlight your ability to communicate effectively with both senior stakeholders and end users. Think about times when you’ve successfully managed escalations or facilitated training sessions, as these experiences will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple projects and stakeholders, come prepared with a strategy or tool you use to stay organised. Share specific instances where your proactive approach led to successful outcomes in complex environments.
✨Familiarise Yourself with the Company’s Platform
Research the company’s platform and its recent updates or features. Being able to discuss how these changes could impact client success will show your genuine interest and understanding of their business, making you stand out as a candidate.
