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- Tasks: Lead enterprise accounts and drive client success in influencer marketing.
- Company: Fast-growing, AI-powered influencer marketing agency shaping creator marketing.
- Benefits: Remote work, dynamic team environment, and opportunities for growth.
- Other info: Diverse and inclusive workplace celebrating individuality.
- Why this job: Join a cutting-edge agency and make an impact in the influencer marketing space.
- Qualifications: 3-5 years in influencer marketing with strong account management skills.
The predicted salary is between 50000 - 65000 £ per year.
Senior Customer Success Manager - Influencer Marketing Agency & SaaS Tech
*This is a 9 month Maternity Cover fixed term contract*
x2 days in the Central London Office
I’m currently partnering with a fast-growing, AI-powered global influencer marketing agency that is shaping the future of creator marketing—where data, creativity, technology, and performance come together. This agency works with leading enterprise brands across fashion, beauty, and e-commerce to deliver culturally relevant creator campaigns at scale.
They’re looking for a Senior Client Solutions Manager to join their Client Solutions team. You’ll own a portfolio of enterprise accounts, acting as a trusted advisor while driving strong delivery, retention, and growth.
- Serve as the day-to-day lead for multiple enterprise brand clients
- Build trusted, long-term client relationships and act as the primary point of contact
- Identify opportunities for account expansion across new markets, formats, or creative solutions
- Translate insights, performance results, and feedback into clear strategic recommendations
- Deliver polished, executive-ready updates, presentations, and performance reports
- Own timelines, scopes, deliverables, and overall quality of execution
- Ensure campaigns are delivered on-brand, on time, and on budget
- Play a direct role in client retention and revenue growth, with accountability for Net Revenue Retention
- Build long-term partnerships that lead to repeat and expanded business
Project & Performance Management
- Track performance, forecast outcomes, and use insights to guide both execution and long-term strategy
3–5 years of experience in influencer marketing, creator partnerships, in a client-facing account management / CSM role
- Experience managing and growing enterprise-level accounts
- Strong commercial awareness and ability to connect performance to retention and growth
- Comfortable working in a fast-paced, remote-first environment
Ultimate Asset is proud to be an equal employment opportunity employer. We do not discriminate based upon race, colour, gender, sexual orientation, gender identity, gender expression, age, status, origin, disability, or any other basis covered by law. We celebrate diversity and encourage you to apply to opportunities here at Ultimate Asset.
You can also keep up to date on all the latest roles across the Ultimate Asset team via Instagram.
(Senior) Customer Success Manager (M/W/D) Home Office in City of London employer: Ultimate Asset
Contact Detail:
Ultimate Asset Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (Senior) Customer Success Manager (M/W/D) Home Office in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the influencer marketing space and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their campaigns and be ready to discuss how you can contribute to their success. Show them you’re not just another candidate, but someone who truly gets their vision.
✨Tip Number 3
Practice your pitch! Be clear about your experience in managing enterprise accounts and how you've driven growth in previous roles. Confidence is key, so rehearse until you can deliver your story smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace (Senior) Customer Success Manager (M/W/D) Home Office in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience in influencer marketing and account management, showcasing how you've driven client success in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about influencer marketing and how your skills align with our mission. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage enterprise accounts and drive growth. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Ultimate Asset
✨Know Your Stuff
Make sure you’re well-versed in influencer marketing and the specific challenges that come with managing enterprise accounts. Brush up on recent trends, successful campaigns, and how data drives decision-making in this space. This will show your potential employer that you’re not just familiar with the industry but are genuinely passionate about it.
✨Showcase Your Success Stories
Prepare to share specific examples of how you've driven client retention and growth in previous roles. Use metrics to back up your claims—numbers speak volumes! Highlight any innovative solutions you’ve implemented that led to successful outcomes for your clients.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their current projects and challenges. This not only shows your interest but also gives you a chance to demonstrate your understanding of their needs and how you can help address them.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage client relationships. Think through potential challenges you might encounter in the role and how you would tackle them. This will help you articulate your thought process and showcase your strategic thinking.