Chief Client Officer

Direct message the job poster from Ultimate AssetWe\’re seeking an experienced Chief Client Officer (CCO) to shape and drive the end‐to‐end client experience ecosystem at our client\’s business, a high-growth Digital Marketing Agency. You\’ll be the client champion across the agency group, improving revenue growth, driving retention, and growing long‐term partnerships with existing and new clients.Key Responsibilities1. Client Experience Leadership:Develop and implement a compelling, group-wide client experience strategy, ensuring consistent excellence across agencies and service linesLead the establishment of client‐centric processes, standards, playbooks, and operating conventions to ensure consistency, quality, and scalability.Define success metrics retention rates, revenue retention) and integrate performance dashboards2. Client Relationship & Commercial Growth Strategies:Serve as an executive sponsor for clients and serve as an escalation point and senior face for strategic global clients; own roster of high-value relationships with clear growth and satisfaction goalsIdentify and execute strategic upsell and cross-sell opportunities across client portfolios, collaborating with various departmental heads and internal stakeholdersLead and contribute to key new business pitches, in partnership with the SLT, to win expansion opportunities through existing accounts3. Driving Client Value through insight and data:Design and deploy a robust client feedback program: surveys, interviews, panels, and business reviews to reveal satisfaction and loyalty trends to drive effective client engagement strategiesAnalyse qualitative + quantitative insights to inform strategic adjustments across service, products, marketing, and agency operations to unlock client valueEnsure client POV is central to executive discussions—infusing top‐level decision-making via being the voice of the client in the room4. Cross-Functional & Cultural Leadership:Collaborate with Marketing, Strategy, Creative, Talent, HR, Finance and Product teams to weave client focus through all agency touchpoints – from pitch to post‐delight.Champion client-centric principles internally through training, toolkits, workshops, recognition plans, and performance incentives.Build a high-performing client delivery experience: hire, coach, promote leadership and culture, ensuring consistent growth and capability investment5. Operational Excellence:Standardise tools and tech to reduce friction and enhance experiences—for clients and teams alike.Champion automation of routine service flows, freeing team capacity and delivering scalable value.Drive KPI tracking, gracefully balancing client satisfaction and business agenda—including Gross and Net Revenue Retention targetsQualifications & Experience:Proven track record (10+ years) in senior client-facing roles within digital and/or professional services, ideally agency-side, delivering client growth, retention, and experience excellenceClient-Centric Leader: Inspirational, empathetic, strategic; able to translate client needs into effective and profitable service models.Cross-Functional Collaborator: Natural at influencing peers across product, creative, delivery, operations, finance, and leadership.Exceptional Communicator: Skilled in engaging presentations, negotiations, escalation resolution, and executive forums.Digital Fluency: Familiarity with tools like Salesforce, HubSpot, Gainsight, or Medallia, plus strong general tech / platform / channels for driving client value.Education: Bachelor\’s degree required; MBA or advanced credential in marketing or business is advantageousWhat You\’ll Gain:A leadership seat at the executive table—driving a transformative client-obsessed culture across a Digital Marketing agency known for innovative thinkingTangible impact on agency growth via retention, upsell, and new revenues.Competitive salary, bonus, equity, benefitsSeniority level Seniority level ExecutiveEmployment type Employment type Full-timeJob function Job function Advertising, Marketing, and Strategy/PlanningIndustries Technology, Information and Media, Marketing Services, and Advertising ServicesReferrals increase your chances of interviewing at Ultimate Asset by 2xSign in to set job alerts for \”Chief Customer Officer\” roles. London, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 1 week agoCity Of London, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 month agoWoking, England, United Kingdom 6 days agoCity Of London, England, United Kingdom £100,000.00-£120,000.00 4 days agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 3 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 17 hours agoHarrow, England, United Kingdom 2 weeks agoCity Of London, England, United Kingdom 17 hours agoHarrow, England, United Kingdom 17 hours agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoFounder & CEO – AI Finance Companion for the Emergent Affluents London, England, United Kingdom 1 week agoChief Executive Officer, INTERNATIONAL LAW ASSOCIATION London, England, United Kingdom 4 days agoBusiness Manager to the Chief Client Officer London, England, United Kingdom 1 week agoChief Executive Officer or Managing Director London, England, United Kingdom 1 month agoChief Operating Officer Seeking Next Step London, England, United Kingdom 5 days agoGreater London, England, United Kingdom 1 day agoLondon, England, United Kingdom 6 days agoLondon, England, United Kingdom 6 days agoVice President, Global Strategic Partnerships London, England, United Kingdom $135,600.00-$165,000.00 5 hours agoWe\’re unlocking community knowledge in a new way. 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