Direct message the job poster from Ultimate Asset We’re seeking an experienced Chief Client Officer (CCO) to shape and drive the end‑to‑end client experience ecosystem at our client’s business, a high-growth Digital Marketing Agency. You'll be the client champion across the agency group, improving revenue growth, driving retention, and growing long‑term partnerships with existing and new clients. Key Responsibilities 1. Client Experience Leadership: Develop and implement a compelling, group-wide client experience strategy, ensuring consistent excellence across agencies and service lines Lead the establishment of client‑centric processes, standards, playbooks, and operating conventions to ensure consistency, quality, and scalability. Define success metrics retention rates, revenue retention) and integrate performance dashboards 2. Client Relationship own roster of high-value relationships with clear growth and satisfaction goals Identify and execute strategic upsell and cross-sell opportunities across client portfolios, collaborating with various departmental heads and internal stakeholders Lead and contribute to key new business pitches, in partnership with the SLT, to win expansion opportunities through existing accounts 3. Driving Client Value through insight and data: Design and deploy a robust client feedback program: surveys, interviews, panels, and business reviews to reveal satisfaction and loyalty trends to drive effective client engagement strategies Analyse qualitative + quantitative insights to inform strategic adjustments across service, products, marketing, and agency operations to unlock client value Ensure client POV is central to executive discussions—infusing top‑level decision-making via being the voice of the client in the room 4. Cross-Functional able to translate client needs into effective and profitable service models. Cross-Functional Collaborator: Natural at influencing peers across product, creative, delivery, operations, finance, and leadership. Exceptional Communicator: Skilled in engaging presentations, negotiations, escalation resolution, and executive forums. Digital Fluency: Familiarity with tools like Salesforce, HubSpot, Gainsight, or Medallia, plus strong general tech / platform / channels for driving client value. Education: Bachelor's degree required; MBA or advanced credential in marketing or business is advantageous What You’ll Gain: A leadership seat at the executive table—driving a transformative client-obsessed culture across a Digital Marketing agency known for innovative thinking Tangible impact on agency growth via retention, upsell, and new revenues. Competitive salary, bonus, equity, benefits Seniority level Seniority level Executive Employment type Employment type Full-time Job function Job function Advertising, Marketing, and Strategy/Planning Industries Technology, Information and Media, Marketing Services, and Advertising Services Referrals increase your chances of interviewing at Ultimate Asset by 2x Sign in to set job alerts for “Chief Customer Officer” roles. London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 week ago City Of London, England, United Kingdom 1 week ago London, England, United Kingdom 1 month ago Woking, England, United Kingdom 6 days ago City Of London, England, United Kingdom £100,000.00-£120,000.00 4 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 3 days ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 17 hours ago Harrow, England, United Kingdom 2 weeks ago City Of London, England, United Kingdom 17 hours ago Harrow, England, United Kingdom 17 hours ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago Founder
Chief Client Officer employer: Ultimate Asset
Join a dynamic and innovative independent performance media agency in Central London, where you will thrive in a collaborative hybrid work environment. With a strong focus on employee growth, the agency offers opportunities to enhance your skills in programmatic trading while managing significant client accounts. Enjoy the benefits of working with cutting-edge technology and a supportive team culture that values your contributions and encourages professional development.
