At a Glance
- Tasks: Lead a passionate team in delivering exceptional beauty experiences and driving sales.
- Company: Join the iconic Valentino Beauty brand at Selfridges London.
- Benefits: Enjoy competitive pay, generous holiday, and exclusive product perks.
- Other info: Dynamic training and career growth opportunities await you!
- Why this job: Be part of a vibrant community celebrating individuality and self-expression.
- Qualifications: Passion for beauty, strong communication skills, and team leadership experience.
The predicted salary is between 30000 - 40000 £ per year.
Valentino Beauty Deputy Business Manager
Embrace your power. At Valentino Beauty, we believe that beauty is a celebration of individuality, a canvas for expressing your dreams and rewriting the rules. We empower every individual to embrace their unique story and boldly express their authentic self. Driven by a passion for couture, colour, and celebrating diverse perspectives, we offer a world of vibrant products and transformative experiences, inviting everyone to join our community of dreamers. Join us in shaping the future of beauty, where inclusivity and self-expression reign supreme, and become a part of a brand that celebrates the individuality of every person.
Who We Are Looking For
- A Beauty Guru: You're passionate about all things beauty and love sharing your expertise with your teams and customers! You're a pro at giving personalized advice and helping people find the perfect products that make them feel empowered.
- A Connection Creator: You're a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style, and helping them create a beauty routine that expresses who they are.
- A Growth Champion: You're passionate about coaching and developing others. You see the potential in everyone and empower your team to achieve amazing things.
- A Trendsetter: Being active on social media, you're always on top of the latest beauty and wellness trends. You know how to connect with people both online and in person, being able to build a community around your passion for beauty.
- A Go-Getter: You're driven, ambitious, and love a challenge. You're excited to create innovative in-store experiences and achieve amazing results through your team.
- A Brand Ambassador: You're a true believer in the Valentino mission and values. You're passionate about our iconic brand and can't wait to represent them.
What You Will Be Doing
- People Management and Development
- Supporting Team Onboarding and Training: Assist the Business Manager in onboarding new team members, delivering job coaching, and supporting their ongoing development.
- Performance Monitoring: Assist the Business Manager in tracking team performance and identifying areas for improvement.
- Performance Feedback Support: Provide feedback to team members on performance, under the guidance of the Business Manager, focusing on coaching and development opportunities.
- Elevating Customer Experience
- Embodying Brand Excellence: Act as a Valentino brand ambassador, providing a luxurious customer experience through personalized service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into Valentino’s heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
- Deliver the Valentino Service Experience: Ensure that the team are delivering the Valentino service model, delivering exceptional customer service and experiences.
- Driving Retail Performance
- Exceeding Sales Targets: Contribute to the development and execution of plans to achieve retail targets and KPIs. Identify and communicate potential risks and opportunities to the Team Manager.
- Creating and Executing Engaging Events: Support the planning and execution of engaging events and animations that drive customer excitement for Valentino Beauty.
- Developing New Business: Contribute creative ideas to generate new business and support the implementation of innovative strategies.
- Building Client Relationships: Actively build and maintain relationships with key customers, contributing to the growth of the VIP customer base.
- Operational Excellence
- Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
- Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
Support and Development – Invest in Your Future with L'Oréal Luxe
- Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brands and culture. From day one, you'll become an integral part of the L’Oréal Luxe community.
- Continuous Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, skincare, makeup, and fragrance.
- Immersive Brand Experience: Connect with the wider Be Luxe Community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brands and values.
- Exclusive Product Previews: Get hands‑on with the latest innovations and trend‑setting products at regular training events, staying ahead of the curve.
- On-Demand Learning Resources: Access our internal platform for self‑directed learning, expanding your knowledge and building valuable relationships.
- Career Growth Opportunities: Collaborate with your Area Manager, and Education team to chart your career path and unlock your full potential within L'Oréal Luxe.
Benefits and Rewards – Be Rewarded, Be Valued, Be L'Oréal
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L’Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well‑being.
- Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference — different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
Valentino Deputy Business Manager, Selfridges London (37.5 Hours) employer: Ultimate.ai
At Valentino Beauty, located in the vibrant Selfridges London, we pride ourselves on being an exceptional employer that champions individuality and inclusivity. Our dynamic work culture fosters personal growth through comprehensive training and mentorship, while our competitive benefits package, including generous time off and exclusive product perks, ensures that our employees feel valued and empowered. Join us to be part of a passionate community that celebrates beauty and creativity, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Valentino Deputy Business Manager, Selfridges London (37.5 Hours)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Ultimate.ai, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Ultimate.ai!
We think you need these skills to ace Valentino Deputy Business Manager, Selfridges London (37.5 Hours)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Ultimate.ai, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Ultimate.ai and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Ultimate.ai that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Ultimate.ai
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
