At a Glance
- Tasks: Provide top-notch technical support and maintain communication with customers and stakeholders.
- Company: Join a global leader in automation technology with a focus on career growth.
- Benefits: Enjoy competitive pay, flexible working hours, and comprehensive benefits packages.
- Other info: Opportunities for international assignments and personal development await you!
- Why this job: Make a real impact while developing your skills in a dynamic, fast-paced environment.
- Qualifications: Strong communication skills and a background in software engineering or computing are essential.
The predicted salary is between 30000 - 40000 £ per year.
We offer:
- Career Development: We are here to support you for the entirety of your Dematic career. From a fast start of learning Dematic’s history and foundational training to succeed in your role to leadership development programs, technical training and certifications, and Career Navigator to identify challenging new opportunities, our goal is to help you grow beyond your borders.
- Competitive Compensation and Benefits: Our attractive and market competitive total rewards packages are designed to reward high performance and to assist in managing your personal and family needs. Dematic offers robust packages based on employment status and national requirements.
- Pay Transparency: Dematic is committed to pay transparency. As such, Dematic will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, Dematic will still maintain confidentiality of your pay information.
- Global Opportunities: As a global company, our employees are exposed to different ideas and perspectives from around the world. We offer international assignments for qualified employees and wherever possible, we offer flexible working hours and modern workspace design.
Tasks and Qualifications:
- Maintaining excellent communication with customers, stakeholders and internally within DAI whilst also focusing on following internal procedures.
- Providing support for bespoke applications via telephone and email.
- Being able to make application-sensitive decisions to mitigate potential disruption to service and filtering automated system alerts.
- Proactively monitoring large scale business-critical systems.
- All technical tasks are carried out with accuracy after an assessment of risks when performing actions on live customer applications.
- An inquisitive mind with some flexibility to travel to customer sites will aid understanding customers’ operations and enhance technical skills and knowledge of DAI’s industry.
- Familiarity with the use of incident management and reporting tools with a demonstrable ability of working in a customer facing role would be a prerequisite.
- A flexible approach to working shifts including nights and weekends is also a fundamental requirement of the role and growing with the company.
Essential Skills:
- Exceptional verbal and written communication skills.
- Excellent listening skills are also essential when trying to comprehend customers’ reported incidents then translate them into technical and functional terms, as necessary.
- Being able to multi-task within a fast-paced and highly structured environment.
- The ability to apply logical thinking in an engineering capacity; coming from a strong software engineering or computing background is beneficial.
- Other personable skills are also essential to the RCC roles such as being a team player as well as keeping sight of the overall team goals as this will prove invaluable to personal development and progressing technically.
Technical Support Engineer in Stockport employer: Ultimate.ai
At Dematic, we pride ourselves on being an exceptional employer that prioritises career development and employee growth. Our commitment to competitive compensation, pay transparency, and global opportunities ensures that our Technical Support Engineers thrive in a supportive and dynamic work environment. With access to leadership development programs and the chance to engage with diverse perspectives from around the world, you will find meaningful and rewarding employment here.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Stockport
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dematic on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd handle customer issues and be ready to showcase your problem-solving skills. We want to see that you can think on your feet!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your thought process clearly. Remember, it’s not just about solving problems but also about how well you can convey your solutions to others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Technical Support Engineer in Stockport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your communication skills and any experience you have with incident management tools. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully resolved technical issues. We’re keen on seeing how you think on your feet and handle challenges in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Ultimate.ai
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with incident management tools and be ready to discuss your experience with bespoke applications. This will show that you're not just a candidate, but someone who understands the role deeply.
✨Communicate Like a Pro
Since exceptional communication is key for this role, practice articulating your thoughts clearly. Prepare to explain complex technical issues in simple terms, as if you were talking to a non-technical person. This will demonstrate your ability to bridge the gap between tech and customer needs.
✨Show Your Problem-Solving Skills
Be ready to share examples of how you've tackled challenges in previous roles. Think of specific incidents where you had to make quick decisions or manage disruptions. This will highlight your logical thinking and ability to work under pressure, which are crucial for a Technical Support Engineer.
✨Embrace Flexibility
Since the role requires a flexible approach to working hours, be prepared to discuss your availability and willingness to adapt. Share any past experiences where you successfully managed shifts or worked in dynamic environments. This will show that you're ready to grow with the company and meet its needs.
