At a Glance
- Tasks: Provide 2nd level software support and collaborate on innovative projects.
- Company: Join Dematic, a global leader in intelligent intralogistics.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with global collaboration opportunities.
- Why this job: Make a real impact in optimising supply chains with cutting-edge technology.
- Qualifications: Experience in software support and a passion for problem-solving.
The predicted salary is between 35000 - 45000 € per year.
Dematic’s Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation.
As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.
We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.
Key Responsibilities:- Delivering 2nd line support services for both new and long-term existing customers.
- Carrying out software support including documentation of incoming service cases including a description of solutions.
- Collaborate with functional departments on software projects and provide insightful feedback.
- Support international project commissioning and after-go-live support.
- Service support for existing customers.
- Provide software development for WCS, MFC and OFS systems (PTL, PbV).
- Handle change request processing for existing customers.
Software Support and Development Engineer employer: Ultimate.ai
Dematic is an exceptional employer, offering a dynamic and inclusive work culture that fosters collaboration and innovation within the field of intelligent intralogistics. As a Software Support and Development Engineer in the UK, you will benefit from extensive employee growth opportunities, a supportive team environment, and the chance to make a significant impact on cutting-edge technology solutions that optimise supply chains globally.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support and Development Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Dematic on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Software Support Team.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of warehouse execution software. We recommend practising common support scenarios and solutions to show you’re ready to tackle real-world problems.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use examples from past experiences where you successfully resolved issues, especially in a team setting. This will highlight your solution-oriented approach that Dematic values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Dematic family.
We think you need these skills to ace Software Support and Development Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Software Support and Development Engineer role. Highlight relevant experience, especially in providing support and collaborating on software projects. We want to see how your skills align with what we do at Dematic!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about software support and development. Share specific examples of how you've tackled challenges in the past, and let us know why you want to join our team at Dematic.
Showcase Your Problem-Solving Skills:Since this role involves resolving issues for customers, make sure to highlight your problem-solving skills in your application. We love candidates who can think on their feet and come up with creative solutions, so don’t hold back on sharing your experiences!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Dematic while you’re there!
How to prepare for a job interview at Ultimate.ai
✨Know Your Software Inside Out
Make sure you’re familiar with the software solutions that Dematic offers. Brush up on warehouse execution systems and be ready to discuss how you can contribute to their support and development. This shows your genuine interest and helps you stand out.
✨Prepare for Problem-Solving Scenarios
Since the role involves providing 2nd line support, think of examples where you've successfully resolved technical issues. Be ready to walk through your thought process and how you approached these challenges. This will demonstrate your solution-oriented mindset.
✨Collaborate and Communicate
Highlight your teamwork skills during the interview. Discuss experiences where you’ve collaborated with different departments or teams. Emphasising your ability to work well in a team will resonate with Dematic’s collaborative culture.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. Inquire about the types of projects you might work on or how the team collaborates globally. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
