At a Glance
- Tasks: Lead and manage operations in a fast-paced service centre environment.
- Company: Join DHL International, a major player in global logistics.
- Benefits: Competitive pay, career development, and access to great perks.
- Other info: Dynamic role with opportunities for growth in a supportive culture.
- Why this job: Make a real impact on operational performance and team success.
- Qualifications: Experience in operational management and strong leadership skills.
The predicted salary is between 40000 - 50000 € per year.
Location: SOT SVC – DHL International (UK) Ltd, Unit 2, Tunstall Arrow South, James Brindley Way, Stoke‑on‑Trent, ST6 5GF
Contract: Permanent
Shift: PM Shift - 10:00 - 19:00
We are offering an exciting opportunity for a driven and experienced Operations Manager to join the management team at our Stoke‑on‑Trent Service Centre. In this key leadership role, you will take full responsibility for managing and controlling Service Centre operations during the PM shift. You will lead and motivate operational teams to deliver strong performance across service, productivity, process compliance and cost efficiency, supporting both the UK business and the wider international network. This role is ideal for a confident operational leader with strong people management skills, commercial awareness and a passion for continuous improvement, who thrives in a results‑driven logistics environment.
What You’ll Be Doing
- Leading & Managing Service Centre Operations
Ensure daily operational targets are achieved, taking immediate action to address any under‑performance. Plan, manage and control resources in line with operational demand. Oversee shift operations to ensure service, compliance and safety standards are consistently met. Actively support the implementation of Regional and Country projects, programmes and initiatives.
Driving Performance, Cost Control & Productivity
- Manage key cost drivers to ensure P&L targets and productivity measures are achieved.
- Plan, monitor and control expenditure across overtime, subcontracting, suppliers, service providers and fleet maintenance within agreed budgets.
- Use company performance reporting tools daily to monitor team and individual performance and address non‑conformance.
- Convert operational objectives into clear action plans with accountability and delivery focus.
People Leadership & Development
- Provide clear performance standards and strong leadership to operational teams.
- Coach, train and motivate employees to achieve agreed productivity and service targets.
- Complete performance reviews and appraisals within agreed timescales, supporting engagement and development.
- Build a positive, compliant and safety‑focused working culture across the operation.
Who We’re Looking For
A Confident and Driven Operational Leader
- Has strong operational process knowledge and experience within a logistics environment.
- Can lead and influence teams at all levels within a busy Service Centre.
- Is commercially aware, data‑driven and confident managing cost and performance pressures.
- Communicates clearly and builds strong working relationships across functions.
- Is proactive, resilient and committed to continuous improvement.
Skills & Experience
- Proven experience in an operational management role, ideally within logistics or distribution.
- Strong leadership, coaching and people management capability.
- Excellent verbal and written communication skills.
- Strong organisational, planning and problem‑solving skills.
- Good analytical and commercial awareness with experience managing operational cost drivers.
- Confident IT user with experience of reporting and operational systems.
- Knowledge of UK DfT Security and Health & Safety regulations.
What This Opportunity Offers You
- A key management role within a major UK Service Centre
- The opportunity to influence operational performance at site and network level
- Career development within a growing, global logistics organisation
- Structured internal training and development programmes
- Modern, well‑maintained fleet and facilities
- Competitive pay and access to benefits including Cycle2Work and retail discounts
Operations Manager employer: Ultimate.ai
DHL International (UK) Ltd is an exceptional employer, offering a dynamic work environment in Stoke-on-Trent where operational excellence and employee development are at the forefront. As an Operations Manager, you will benefit from structured training programmes, competitive pay, and a culture that prioritises safety and continuous improvement, all while leading a motivated team in a fast-paced logistics setting. Join us to make a meaningful impact on our service centre operations and advance your career within a global leader in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work at DHL or similar companies. Attend industry events or join online forums to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common operational management questions. Think about your past experiences and how they relate to the role. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've motivated teams and improved performance. Highlight your ability to manage costs and drive productivity – that's what they're looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities tailored to your skills and experience right there.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in logistics and operational management, focusing on achievements that align with the job description. We want to see how you’ve led teams and improved performance!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven performance and managed costs in previous positions. Let us know your passion for continuous improvement!
Showcase Your Leadership Skills:In both your CV and cover letter, emphasise your leadership style and people management skills. We’re looking for someone who can motivate teams and build a positive culture, so share any relevant experiences that demonstrate this!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen and ready to join our team at DHL International!
How to prepare for a job interview at Ultimate.ai
✨Know Your Operations Inside Out
Before the interview, make sure you brush up on your knowledge of logistics operations. Understand the key performance indicators that matter in a service centre environment and be ready to discuss how you've successfully managed these in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've motivated teams to achieve targets. Think about specific situations where you turned around underperformance or implemented successful training programmes.
✨Be Data-Driven
Since this role requires strong analytical skills, come prepared with examples of how you've used data to drive performance improvements. Discuss any tools or systems you've used to monitor operational efficiency and how you’ve acted on the insights gained.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, as communication is key in this role. Be ready to explain complex operational concepts in simple terms, and demonstrate how you build relationships across different functions within an organisation.
