At a Glance
- Tasks: Investigate and settle claims, ensuring fair outcomes and compliance.
- Company: Join Allianz, a leader in insurance with a commitment to customer service.
- Benefits: Enjoy hybrid working, competitive salary, and generous holiday options.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in claims handling or fraud investigation is a plus.
The predicted salary is between 25000 - 30000 £ per year.
As a Claims Handler at Allianz, you’ll play a vital role in delivering on our promise to customers. You’ll investigate, negotiate, and settle claims where potential insurance fraud is suspected, ensuring fair outcomes while maintaining regulatory compliance and exceptional service standards. Working as part of a collaborative team, you’ll manage a varied caseload and engage with a wide range of stakeholders, making a real difference to customer experiences at moments that matter most. This role is based in either Birmingham or Milton Keynes, with hybrid working (2 office days per week, typically Tuesday and Wednesday). Salary £25,000 – £30,000 per annum (depending on experience, skills, and location), plus a comprehensive benefits and development package.
About You
You’ll bring a proactive, organised, and customer‑focused approach to claims handling, with the ability to manage competing priorities and deliver high‑quality outcomes.
Responsibilities
- Register and validate new claims, accurately applying policy terms and conditions.
- Investigate, negotiate, and settle claims within authority levels, ensuring fair and timely resolutions.
- Manage a varied caseload (including potentially fraudulent claims), using evidence gathering and risk assessment.
- Collaborate with underwriters, suppliers, solicitors, and loss adjusters to progress claims efficiently.
- Maintain accurate reserves, process payments, and follow regulatory and company guidelines.
- Manage internal processes such as diaries, inactivity reviews, cheques, and recoveries within agreed timelines.
- Apply referral processes appropriately for claims outside your authority level.
- Support team development by sharing knowledge and assisting less experienced colleagues.
- Identify opportunities to improve processes and enhance the customer experience through innovation and technology.
Essential Skills
- Personal injury / credit hire experience or working with fraudulent claims.
- Strong organisational and multitasking skills with the ability to manage deadlines under pressure.
- Excellent communication skills with a strong customer service focus.
- Good understanding of telephony‑based customer service environments.
Desirable Skills
- Previous experience working within fraud, insurance or claims handling.
- Experience using Responsible Artificial Intelligence and Generative AI tools such as on‑site Webchat/Chat Bot systems.
What We Will Offer You
- Flexible buy/sell holiday options.
- Hybrid working.
- Annual performance related bonus.
- Contributory pension scheme.
- Development days.
- Discount up to 50% on a range of insurance products including car, home and pet.
- Retail discounts.
- Volunteering days.
Our Ways of Working
We support flexible working patterns and help balance the needs of our customers with your personal circumstances and business requirements.
Integrity, Fairness, Inclusion & Trust
At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. We are EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and an Armed Forces Covenant gold standard employer. We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure success.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long‑term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.
Claims Validation Claims Handler in Milton Keynes employer: Ultimate.ai
Allianz is an exceptional employer that prioritises employee well-being and professional growth, offering a collaborative work culture in Birmingham or Milton Keynes. With flexible hybrid working options, comprehensive benefits including performance bonuses and generous holiday policies, and a commitment to diversity and inclusion, Allianz empowers its Claims Handlers to make a meaningful impact while enjoying a supportive environment that values integrity and fairness.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Validation Claims Handler in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand Allianz's values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to claims handling and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Claims Validation Claims Handler in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Claims Handler role. Highlight any relevant experience with personal injury, credit hire, or fraud claims to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about claims handling and how your proactive, customer-focused approach aligns with our values at Allianz.
Showcase Your Communication Skills:Since excellent communication is key in this role, make sure to demonstrate your ability to convey information clearly and effectively in both your CV and cover letter. We want to see how you engage with stakeholders!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ultimate.ai
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims handling, especially in relation to personal injury and fraudulent claims. Familiarise yourself with Allianz's policies and procedures, as well as any recent news or changes in the insurance industry that could impact claims.
✨Showcase Your Organisational Skills
Since the role requires managing a varied caseload, be prepared to discuss how you prioritise tasks and manage deadlines. Use specific examples from your past experiences to demonstrate your organisational skills and ability to multitask effectively under pressure.
✨Communicate with Confidence
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video tools to refine your delivery, ensuring you can convey complex information simply and effectively.
✨Emphasise Team Collaboration
Allianz values teamwork, so be ready to share examples of how you've successfully collaborated with others in previous roles. Highlight your ability to work with various stakeholders, such as underwriters and solicitors, to achieve fair outcomes for customers.
