At a Glance
- Tasks: Ensure customer needs are met and documents are processed efficiently.
- Company: Join DHL Global Forwarding, a leader in logistics with a focus on teamwork.
- Benefits: Enjoy competitive salary, generous holidays, and wellness programmes.
- Other info: Great opportunities for training and internal promotion await you.
- Why this job: Make a real impact in a dynamic environment while building customer relationships.
- Qualifications: Experience in exports and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
As an Ocean Freight Export Operator, you will work with colleagues in the Manchester Export team to ensure that customer requirements are met and documents are completed in a timely and efficient manner delivering a consistent high quality and compliant processes that enable DHL Global Forwarding to build and develop customer relationships.
Key Responsibilities
- Delivering excellent customer service through our DGF’s 10 Customer Commitments
- Support, drive and commit to the Company’s overall Strategy
- Manage end-to-end process for OFR Export and designated customers
- Communicating with customers to meet their requirements
- Administration and management of own operational data, included financial review
- Support and monitor objectives set by Ocean Freight Manager in terms of profitability maximisation, volume growth and service quality
- Creates, develops and maintains good relationships with customers and service providers
- Support Sales in interaction with key customers
- Supports implementation of OFR strategy
- Fully ensures compliance with varying countries requirements
- Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
- Contribute to the First Choice continuous improvement program
Skills and Experience
- Proven exports experience with a good knowledge of Customer Service & Ocean Freight processes and systems
- A proven ability to identify and meet customer service needs in a professional and friendly manner
- Ability to lead and motivate a team to achieve KPI’s
- Proven experience in Ocean Freight
- Results driven and good attention to details
- Good written and spoken English and excellent telephone and e-mail skills
- Excellent interpersonal skills
- Able to prioritise and perform under pressure
- Good commercial attitude
- A level education or broad GCSE level education
Benefits
- A competitive salary
- Generous holiday entitlement
- Eligibility to participate in the Employee Incentive Bonus Scheme
- Pension scheme which includes life assurance
- Access to professional employee assistance and wellbeing programme
- A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
- Training and Development opportunities with a strong focus on internal promotion
HOURS/SHIFT PATTERN: 37.5 hours per week
REPORTS TO: Ocean Export Manager
We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
OFR Operations Agent - export Manchester employer: Ultimate.ai
DHL Global Forwarding is an exceptional employer, offering a dynamic work environment in Manchester where teamwork and customer service excellence are at the forefront. With a strong commitment to employee growth through training and development opportunities, as well as a competitive benefits package that includes generous holiday entitlement and wellness programmes, we foster a culture of inclusivity and support. Join us to be part of a company that values diversity and empowers its employees to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land OFR Operations Agent - export Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and freight industry. Attend events, join online forums, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching DHL Global Forwarding and their customer commitments. Understand their values and how you can contribute to their goals. We want you to show them that you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Practice your communication skills! As an Ocean Freight Export Operator, you’ll need to interact with customers regularly. We suggest doing mock interviews with friends or family to polish your telephone and email skills. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace OFR Operations Agent - export Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Ocean Freight Export Operator role. Highlight your relevant experience in exports and customer service, and don’t forget to mention any specific skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your passion for ocean freight and how you can contribute to our team’s success at DHL Global Forwarding.
Showcase Your Communication Skills:Since this role involves a lot of communication with customers, make sure to demonstrate your excellent written and spoken English in your application. Clear and professional language will go a long way!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Ultimate.ai
✨Know Your Ocean Freight Basics
Make sure you brush up on your knowledge of ocean freight processes and systems. Familiarise yourself with key terms and concepts related to exports, as this will show your potential employer that you're serious about the role and understand the industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you went above and beyond to meet customer needs, as this aligns perfectly with the company's commitment to customer satisfaction.
✨Demonstrate Team Leadership
If you've had experience leading a team, be ready to discuss it! Highlight how you motivated your team to achieve KPIs and how you handled any challenges. This will resonate well with the interviewers looking for someone who can drive performance.
✨Be Ready for Compliance Questions
Since compliance is crucial in this role, prepare to discuss your understanding of compliance requirements and how you've ensured adherence in past positions. This will show that you take regulations seriously and can maintain high standards.
