Ocean Freight Manager in Manchester

Role Overview

As an Ocean Freight Operations Manager, you’ll manage, coach and drive performance of a team to achieve KPIs and a high level of customer service as well as being directly responsible for the management of Manchester’s Ocean Freight Department ensuring a consistently excellent delivery of our Ocean Freight forwarding services including the core operations and full service management for our customers.

Key Responsibilities

• Take ownership and responsibility of the Manchester Ocean team and the Reefer Centre of Excellence.
• Implement DGF UK people processes in a consistent manner to ensure development and retention of talent (Performance Reviews, IDPs, EOS, MTW, Succession Planning).
• Manage and drive performance of OFR Import and Export teams, providing leadership across areas of responsibility inspiring people to engage with the business to deliver key results.
• Support, drive and commit to the Company’s overall Strategy.
• Direct and control activities performed to effectively manage end-to-end for OFR.
• Ensure optimisation of end-to-end process in the Import and Export Department.
• Responsibility for file level GP, cost allocation and operations control delivered through empowerment of your teams.
• Review key trade lanes based on recent MBL/HBL level data to identify improvements, opportunities (e.g. improved spot rates, sell rates, new business).
• Re-negotiate with customers (rates, volume trends, BAF, surcharges logic, rate validity).
• Administration and management control of the operational data i.e. Ocean review file, workflow review and door-to-door global profit share to ensure compliance and the maximisation of profitability.
• Set and monitor objectives in terms of profitability maximisation and volume growth.
• Create, develop and maintain good relationships with customers and service providers, while facilitating negotiations of best rates (carriers and internal product teams).
• Support Sales in interaction with key customers.
• Ensure the team understand and comply to the DGF 10 Ground Rules.
• Drive implementation of OFR strategy in branch (translates requirements, implements, ensures realisation of strategy and monitors).
• Escalate carrier performance issues when required to Carrier directly / OFR Product.
• Fully ensure compliance with varying countries requirements.
• Ensure that all interactions of self and team are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption.
• Takes an active role in the development and coaching of all staff members in scope.

Skills and Experience

• Ability to lead a team, inspire and motivate people with good sense of business acumen to deliver the DGF Strategy, Commitments and Ground Rules.
• Clear understanding of the principals of supply chain and logistics.
• Ability to lead and motivate all staff within scope to achieve KPI’s.
• Good commercial awareness and attitude.
• Experience within a management position within global forwarding.
• Commercial awareness.
• Able to prioritise and perform under pressure.
• Inter-personal skills – Influencing, communication, relationship management, cultural awareness and ability to work across teams.
• Self-directed working style.
• Ability to support a culture of continuous improvement and change management.
• Customs and related processes.
• Results driven and good attention to detail.
• Good financial understanding including P&L and decision making impacts.

Benefits

• A competitive salary.
• Generous holiday entitlement.
• Eligibility to participate in the Employee Incentive Bonus Scheme.
• Pension scheme which includes life assurance.
• Access to professional employee assistance and wellbeing programme.
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts.
• Training and Development opportunities with a strong focus on internal promotion.

Hours/Shift Pattern

37.5 hours per week | Mon - Fri

Reports To

Station Manager

Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.

We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.