At a Glance
- Tasks: Lead skincare events and inspire customers with expert knowledge and engaging experiences.
- Company: Join L'Oréal, a global beauty leader known for innovation and creativity.
- Benefits: Enjoy competitive pay, exclusive product perks, generous holiday, and wellness support.
- Other info: Dynamic role with opportunities for travel and personal growth in a vibrant community.
- Why this job: Be the face of luxury skincare and make a real impact in the beauty industry.
- Qualifications: 3+ years retail experience and a passion for skincare and customer engagement.
The predicted salary is between 30000 - 40000 £ per year.
NATIONAL SKINCARE EXPERT UKI: L’OREAL LUXE
Preferable but not essential - Beauty Therapy Level 3
L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L’Oréal, you’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what’s possible. Are you ready to make an impact and be part of the journey?
L’Oreal Luxe National Skincare Expert
Representing the L’Oreal Luxe Multi-Brand Skincare portfolio, you will be the National face of the brand's Skincare Category across the UK & Ireland. Bringing to life our brands’ heritage and values in store, whilst developing partnerships to drive retail business within our key retailers and store teams. You will also be a key partner in building Advocacy and working with Influencers.
Your mission is to inspire our customers to drive engagement, loyalty and performance of the brands.
KEY JOB ACCOUNTABILITIES
DEVELOP BUSINESS through SALES & EVENTS – Top Doors UKI (60%)
- Skincare Performance Leader – Driving category growth through in-store events, on counter beauty tech experiences and beauty room appointments.
- Generate turnover, brand awareness and loyalty through events and PR.
- Develop CRM at POS & online to build customer loyalty.
- Follow main KPIs including customer satisfaction/MS and take action to develop them.
- Drive POS events and sell at POS (Priority on top doors), applying skincare through events, animations, skincare masterclasses, photo shoots, backstage, embodying brand image, attitude & service level.
- Offer elevated skincare treatments for VIP clients in top doors.
DEVELOP BA’S SKINCARE EXPERTISE through TRAINING & COACHING (20%)
- Adapt training material & techniques, developing customer‑centric skincare routines with application techniques to support effective sales.
- Support in training and developing Skincare Expert Community and BAs on products, 7 step selling‑method: link & cross‑selling.
- Coach Skincare Experts & BAs at POS to ensure they are reaching KPIs.
- Up‑skill BA knowledge & know‑how in top doors by being a role model.
- Animate a Skincare learning community with passion, building a team of Skincare Experts.
- Stay up‑to‑date with competition & trends, inspire a community that drives retail through PR & DIGITAL content creation.
PR & PRODUCT SHOOTS (20%)
- In full coherence with brand requirement & marketing, influence internally and externally through community management: FB, Instagram, TikTok.
- Play a PR role, including in Digital in coherence with the Brand image and requirements.
- Incarnate the Brand image & experience for Skincare at POS, toward journalist, VIP, key influencers and bloggers.
- Act as an elevated luxury skincare representative & brand ambassador for L’Oreal Luxe brands – guest appearances, in‑store and virtual events, press & influencer partnerships/events.
Must Haves…
- Minimum of 3 years Retail experience.
- Highly skilled in skincare – storytelling, ingredient and premium service focused.
- Proven track record of driving retail results, providing exceptional customer service.
- Proven track record of regularly setting up, promoting and executing successful face to face and virtual masterclass events.
- Flexible approach to availability in line with the needs of the business.
- Comfortable with travelling and occasional overnight stays across UKI, supporting Education and A&I events.
- Entrepreneurial Spirit: Well‑developed analytical skills, with the ability to identify business opportunities.
DELIVERABLES/OUTCOMES
- Achievement of event targets.
- Contribute to driving Retail Performance in regions.
- Exceptional consumer experience.
- Social/Content creation.
KEY SKILLS
- High level Skincare Expertise.
- Retail Acumen.
- People Engagement.
- Coaching.
- Eventing and Activation.
- Digital/Social.
- Presenting/Public Speaking.
KEY STAKEHOLDERS
- Omni Retail Education Manager – Skincare.
- Area Managers.
- Retail Directors.
- Education/Training Teams.
- Flagship Store Managers.
Benefits and Rewards – Be Rewarded, Be Valued, Be L'Oréal
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well‑being.
- Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: Be part of something bigger. Join a company committed to sustainability and making a positive impact through our L'Oréal for the Future initiatives.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference – different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
L'oreal Luxe National Skincare Expert, UKI employer: Ultimate.ai
At Dematic, we pride ourselves on being an exceptional employer that values innovation and personal growth. Our collaborative work culture fosters creativity and empowers employees to take charge of their careers while tackling complex technical challenges in a dynamic environment. With competitive compensation, career development opportunities, and a commitment to diversity and inclusion, joining our team means becoming part of a global leader in logistics solutions where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land L'oreal Luxe National Skincare Expert, UKI
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Ultimate.ai, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Ultimate.ai!
We think you need these skills to ace L'oreal Luxe National Skincare Expert, UKI
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Ultimate.ai, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Ultimate.ai and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Ultimate.ai that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Ultimate.ai
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
