At a Glance
- Tasks: Lead and nurture online communities, engaging with audiences on TikTok and Facebook.
- Company: Join L’Oréal, a leader in beauty and innovation, committed to diversity and inclusion.
- Benefits: Enjoy discounts on iconic brands, private health insurance, and enhanced family leave.
- Other info: Dynamic role with opportunities for creativity and collaboration across teams.
- Why this job: Shape brand perception and spark viral trends while building meaningful relationships.
- Qualifications: Experience in managing social communities and a passion for internet culture.
The predicted salary is between 35000 - 45000 £ per year.
Are you a social‑first storyteller who lives and breathes community? We are looking for a creative, strategic, and highly connected Community & Engagement Manager to lead, grow, and nurture our online communities within our dynamic Consumer Products Division. If you are passionate about shaping brand perception, sparking viral trends, and building long‑term relationships with nano/micro‑creators, this is your opportunity to drive advocacy and brand love at scale!
A DAY IN THE LIFE
As Our Community & Engagement Manager, No Two Days Will Look The Same. You Will Be At The Heart Of Our Digital Conversation, Actively Bringing Our Brands To Life Across Social Ecosystems. Your Day‑to‑day Will Involve:
- Owning the Conversation: Managing active brand communities across TikTok and Facebook, answering DMs, engaging in threads, and keeping our brand Voice of Tone (TOV) ahead of the curve.
- Social Flirting & Real‑Time Engagement: Spotting emerging viral content, cultural moments, and trends, and inserting our brands proactively into the comments to build relevance.
- Building Brand Love: Designing and running seeding, gifting, and outreach campaigns to connect with brand advocates, loyal fans, and rising nano/micro‑creators.
- Driving Organic Content (UGC): Onboarding and managing nano/micro‑creators to launch organic campaigns that drive authentic user‑generated content.
- Collaborating Cross‑Functionally: Working hand‑in‑hand with Owned Social Brand Managers, Advocacy, Digital, CDMO, and Product Brand Managers to align daily community interactions with campaign priorities.
- Analytics & Testing: Tracking and evaluating response rates on Sprinklr, monitoring campaign performance, and using data‑driven insights to continuously test, learn, and optimise our community approach.
Who You Are:
- A Natural Community Builder: You have proven experience managing active social communities (ideally across TikTok and Facebook) with a deep understanding of what makes online audiences tick.
- Trend‑Obsessed: You live on social media, have your finger on the pulse of internet culture, and know how to naturally pivot a brand voice to match fast‑moving online trends.
- A Relationship Cultivator: You love connecting with people and have experience discovering, onboarding, and partnering with nano/micro‑influencers and brand advocates.
- Data‑Informed: You don’t just post— you measure. You are comfortable utilising social tools (like Sprinklr) to monitor response times, track KPIs, and extract actionable insights.
- An Excellent Communicator: You possess flawless written skills, an adaptable tone of voice, and strong interpersonal skills to collaborate seamlessly with cross‑functional internal teams.
What We Offer:
Our industry‑leading award‑winning benefits package shows how much we value our people. We know they’re at the heart of L’Oréal’s success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money‑saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You’ll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl’s and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.
How We Recruit:
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference – different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal. We are a Disability Confident Employer and will offer an interview to applicants with a disability or long‑term condition who best meet the minimum/essential criteria for the role. You can let us know if you would like your application to be considered under the Disability Confident Scheme within your application.
Community Manager - Consumer Products Division in London employer: Ultimate.ai
At L’Oréal, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions creativity and community engagement. Our comprehensive benefits package, including generous discounts on our iconic brands, private medical insurance, and enhanced family leave, reflects our commitment to employee well-being and growth. Join us in our dynamic Consumer Products Division, where your passion for social storytelling can thrive, and you will have the opportunity to shape brand narratives while collaborating with diverse teams in an inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Community Manager - Consumer Products Division in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Ultimate.ai and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Ultimate.ai are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Ultimate.ai on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Ultimate.ai. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Community Manager - Consumer Products Division in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Ultimate.ai. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Ultimate.ai:Show us that you’ve done your homework! In your application, briefly mention what you admire about Ultimate.ai’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Ultimate.ai
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Ultimate.ai will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Ultimate.ai, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
