At a Glance
- Tasks: Provide top-notch customer service and support across various channels.
- Company: Join Bosch, a global leader in innovative services and customer experience.
- Benefits: Flexible working hours, hybrid work options, and employee discounts.
- Other info: Dynamic team environment with opportunities for creativity and growth.
- Why this job: Make a real difference in customer experiences for leading brands.
- Qualifications: Fluent in English and German, with strong customer service skills.
The predicted salary is between 24000 - 28000 £ per year.
Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
Your responsibilities:
- Handling all customer interaction in a prompt, friendly, personalised and professional manner
- As a blended agent, interact with the customer across all channels
- Providing a high-touch experience for customers each and every time
- Acting as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers’ needs
- Promoting memberships to non-members
- Advising customers on the best services available
- Providing a value-add service that enhances the customer experience and builds our brands and service reputation
- Capture, maintain and ensure quality of customer data
- Identify and highlight any service-related issues, incidents or trends
- Highlighting and escalating issues as necessary
- Delivering and maintaining both individual and team targets
What distinguishes you?
- Experience of working in a customer contact centre environment, ideally with travel/hospitality industry exposure, providing excellence in service to the customer
- A passion for delivering first class customer service
- Highly developed soft skills and a strong will to serve
- Excellent written communication skills in both English and German to C2 level proficiency
- Good social and interpersonal skills
- Flexible enough to work as a blended agent across channels, email and chat transactions
- Ability to spot sales opportunities, ask for the sale and or recommend additional products to customers
- Excellent problem solving skills
- Quality focused with attention to detail
- A genuine interest in the campaign brand
- Empathetic, a warm, helpful and positive approach
- The ability to relate to an older demographic of customer
- Proactive, confident, self-motivated and driven to succeed
- A team player
- IT Savvy with good MS Office and keyboard skills; familiarity with technology and mobile applications
- Demonstrable knowledge of European geography and popular destinations in North America
- The commitment to work towards individual and team goals
Operational Hours: Monday – Sunday 37.5 hours between 7am and 5pm
Your future job location offers you:
- Flexible work time options
- Hybrid home/office working
- Benefits and services
- Employee discounts
- Room for creativity
- Centrally city-based location.
Customer Service Advisor - German Speaking - Temporary in Liverpool employer: Ultimate.ai
At Bosch Service Solutions, we pride ourselves on being an exceptional employer that values innovation and employee growth. Our flexible work options, hybrid home/office arrangements, and a centrally located office in the heart of the city create a vibrant work culture where creativity thrives. Join us to be part of a team that not only enhances customer experiences for leading global brands but also invests in your professional development through various benefits and services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - German Speaking - Temporary in Liverpool
✨Tip Number 1
Get to know the company inside out! Research Bosch and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both English and German, make sure you're comfortable switching between the two languages. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Bosch family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor - German Speaking - Temporary in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service, especially in a contact centre environment, and showcase your excellent communication skills in both English and German.
Show Your Passion:Let us see your enthusiasm for delivering first-class customer service! Share examples of how you've gone above and beyond for customers in the past. This will help us understand your commitment to enhancing the customer experience.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let your voice come across!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Ultimate.ai
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a contact centre environment. Be ready to discuss your previous experiences and how you handled challenging situations. This will show that you understand the importance of delivering first-class service.
✨Show Off Your Language Skills
Since this role requires fluency in both English and German, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking confidently in both.
✨Highlight Your Problem-Solving Skills
Think of specific examples where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your ability to think on your feet and provide effective solutions.
✨Be Ready to Discuss Sales Opportunities
The job involves identifying sales opportunities, so come prepared with examples of how you've upsold or recommended additional products in the past. Show that you can not only meet customer needs but also enhance their experience by suggesting relevant services.
