At a Glance
- Tasks: Manage legal expenses claims from start to finish, ensuring customer satisfaction.
- Company: Join a leading insurance brand with a supportive and flexible culture.
- Benefits: Competitive salary, hybrid working, performance bonuses, and extensive discounts.
- Other info: Enjoy career growth opportunities and a focus on work-life balance.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong knowledge of Legal Expenses Insurance and excellent communication skills.
The predicted salary is between 33000 - 33000 € per year.
We have a fantastic opportunity to join our family of talented people as a Claims Handler. You will be working within the Technical Claims Department of the Legal Expenses division based in Victoria Street, Bristol. Once trained, you will be required to attend the office a minimum of one day a week with the flexibility to work from home.
The role will include managing legal expenses claims from the opening stages through to conclusion. This will involve:
- Assessing technical legal claims against Home, Motor, Commercial and Travel policy wordings
- Carrying out further investigations
- Appointing and managing solicitors
- Liaising directly with policyholders, brokers and solicitors
- Answering wide ranging queries
- Assessing costs incurred at conclusion
You will work closely within a team supporting each other but will need to work independently managing your own caseload and prioritising your work so that customer expectations and service levels are met. Customer satisfaction is a high priority for us.
Salary Information
Pay: Circa £33,000 per year. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
About You
You will be managing a varied caseload of Before the Event legal expenses claims from initial notification through to conclusion. You will be:
- Assessing technical legal claims against Home, Motor, Commercial and Travel policy wordings
- Carrying out investigations to determine policy coverage and claim validity
- Appointing and managing solicitors throughout the claims process
- Liaising directly with policyholders, brokers and external solicitors to provide clear updates and guidance
- Explaining complex legal and policy decisions in a clear, customer‑focused manner
- Assessing legal costs incurred at claim conclusion to ensure accuracy and fairness
- Prioritising and managing your own workload independently while contributing to a supportive team environment
Essential Skills
- Strong technical knowledge of Legal Expenses Insurance, including end‑to‑end claims processes and policy interpretation
- Excellent written and verbal communication skills, with the ability to explain complex legal decisions clearly to non‑technical audiences
- Sound decision‑making and analytical ability to assess coverage, merits, and claim validity accurately
- Stakeholder management skills, enabling effective relationships with policyholders, brokers, solicitors, and internal colleagues
- Negotiation and influence skills to achieve fair and positive outcomes for customers while managing challenge objectively
- Strong organisational and time‑management skills to prioritise and manage a varied and demanding caseload
- Exceptional attention to detail, particularly when handling technical documentation, investigations, and costs assessments
- Good understanding of regulatory requirements, including Financial Ombudsman Service (FOS) expectations and best practice
Desirable Skills
- Responsible Artificial Intelligence usage
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us. Integrity, Fairness, Inclusion.
Legal Expenses Technical Claims Handler employer: Ultimate.ai
At Allianz, we pride ourselves on being an excellent employer, offering a supportive and flexible work environment in the heart of Bristol. Our commitment to employee growth is evident through our comprehensive training programmes and global career opportunities within the Allianz Group, alongside a competitive benefits package that includes hybrid working options, performance-related bonuses, and generous holiday allowances. Join us to be part of a team that values integrity, fairness, and inclusion, while ensuring customer satisfaction remains at the forefront of our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Legal Expenses Technical Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the legal expenses field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of legal expenses insurance. Be ready to discuss real-life scenarios and how you’d handle them, showing off your decision-making skills.
✨Tip Number 3
Don’t forget to showcase your communication skills! Practice explaining complex legal concepts in simple terms. This will help you stand out as someone who can connect with policyholders and colleagues alike.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our customer-focused culture.
We think you need these skills to ace Legal Expenses Technical Claims Handler
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Legal Expenses Technical Claims Handler role. Highlight your relevant experience in managing legal claims and your understanding of policy wordings. We want to see how your skills align with what we’re looking for!
Show Off Your Communication Skills:Since you'll be explaining complex legal decisions to non-technical audiences, it’s crucial to demonstrate your written communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Highlight Your Organisational Skills:We need someone who can manage their own caseload independently. In your application, share examples of how you've successfully prioritised tasks and managed multiple responsibilities in the past. This will help us see your organisational prowess!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Ultimate.ai
✨Know Your Legal Stuff
Brush up on your knowledge of Legal Expenses Insurance and the end-to-end claims process. Be ready to discuss how you would assess claims against various policy wordings, as this will show your technical expertise and understanding of the role.
✨Communicate Clearly
Practice explaining complex legal concepts in simple terms. You might be asked to demonstrate how you would communicate with policyholders or brokers, so think about examples where you've successfully simplified difficult information in the past.
✨Show Your Organisational Skills
Prepare to discuss how you manage your workload and prioritise tasks. Think of specific examples where you’ve handled a demanding caseload and met customer expectations, as this will highlight your time-management abilities.
✨Be Ready for Stakeholder Scenarios
Expect questions about managing relationships with various stakeholders like solicitors and policyholders. Have examples ready that showcase your negotiation skills and how you’ve achieved positive outcomes while maintaining fairness.
