At a Glance
- Tasks: Ensure timely and accurate customer service operations and data management.
- Company: Join a dynamic team in a fast-paced environment.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive workplace.
- Other info: Opportunity to grow and take on diverse responsibilities.
- Why this job: Be the voice of the company and make a difference for customers.
- Qualifications: 1-2 years office experience and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Job Purpose
To ensure Due Diligence, AVS duties, alongside a range of other operational functions are completed in a timely and accurate manner.
General Responsibility
- Accurate input of data
- Raising customer orders on the system
- Communication with customers/suppliers to ensure data is received and accurate
- General filing and administration
- Efficient use of available communication tools to confirm all arrangements specific to the transport process and miscellaneous/ancillary transactions
- Assist in the processing of both sales and purchase invoices
- Maintain excellent lines of communication with both customers and suppliers
- Due Diligence AVS (added value services) functions
- Reporting
Additional Responsibility
The above duties are not an exhaustive list. The job holder may be required to undertake additional duties as the needs of the business dictate, which may include other areas of the business.
Key Contacts
- Internal staff
- Suppliers
- External Suppliers
- Hauliers
Technical skills
Experience of Freight Forwarding would be useful.
Personal Skills
- Attention to detail
- Excellent communication skills
- Self-motivated and able to work without supervision
- Team player
- Excellent planning and organisational skills
- Ability to communicate at all levels
- Ability to handle queries and difficult, delicate claims related matters in a firm but courteous and pleasant manner
- Ability to work methodically and maintain accurate records at all times for local office/country and Group’s needs
- Able to work to deadlines
- Be able to work under pressure at times as well as prioritise workload
Language Skills
Excellent verbal and written English.
Computer Skills
Confident use of Microsoft Office Word, Excel, Outlook tools.
Education / Qualifications
Good Standard of General Education.
Professional Experience / Skills
1-2 years + office experience.
Customer Service Co-ordinator employer: Ultimate.ai
As a Customer Service Co-ordinator, you will thrive in a dynamic work environment that values attention to detail and effective communication. Our company fosters a supportive culture where employee growth is encouraged through ongoing training and development opportunities, ensuring you can advance your career while contributing to our commitment to excellence in customer service. Located in a vibrant area, we offer a collaborative atmosphere that promotes teamwork and innovation, making us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ultimate.ai. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ultimate.ai before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Co-ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ultimate.ai:Your cover letter is your chance to shine! Tell us why you want to work at Ultimate.ai specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ultimate.ai!
How to prepare for a job interview at Ultimate.ai
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
