At a Glance
- Tasks: Manage customer queries and ensure smooth communication in a fast-paced warehouse.
- Company: Join DHL, the world's leading logistics company with a dynamic team.
- Benefits: Competitive salary, generous pension scheme, 24/7 GP consultations, and lifestyle discounts.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be a key player in delivering exceptional customer service and resolving issues.
- Qualifications: Experience in customer service, strong IT skills, and excellent communication abilities.
The predicted salary is between 28000 - 28000 £ per year.
Pay Rate: £28,000.00
Grade: RCS P
Contract Type: Permanent (Full-Time)
Shift patterns: 37.5 hours per week, Any 5 from 7, 9am - 5pm
Location: Skelmersdale - WN8 8DY
Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.
We're now looking for a Customer Service Clerk to manage queries between customers, merchants, and internal teams, delivering timely, accurate responses while supporting smooth communication and issue resolution across a fast-paced warehouse operation.
A TYPICAL DAY MAY INVOLVE:
- Managing and responding to customer and merchant queries, acting as a key point of contact between DHL, merchants, and end customers.
- Ensuring all queries are acknowledged or resolved within agreed SLAs, maintaining a high level of customer service at all times.
- Investigating and resolving issues using warehouse management systems, liaising with inventory teams and, where required, carrying out on-floor investigations to support query resolution.
- Maintaining accurate records of all interactions and updates within systems, ensuring clear communication and traceability.
- Supporting smooth operational flow by effectively coordinating communication between customer service, operations, and external stakeholders in a fast-paced environment.
THIS ROLE WOULD SUIT PEOPLE WHO:
- Have previous experience in a customer service or administrative role within a warehouse or supply chain environment.
- Possess strong IT skills, with proven experience using Warehouse Management Systems and Microsoft Office.
- Exhibit excellent communication and interpersonal skills, with the ability to manage relationships between customers, merchants, and internal teams.
- Demonstrate strong problem-solving skills, with the ability to investigate and resolve queries in a timely manner within tight SLAs.
- Show high attention to detail and the ability to work in a fast-paced environment, managing multiple queries and priorities effectively.
WHY JOIN US?
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.
Customer Service Clerk employer: Ultimate.ai
DHL Supply Chain is an exceptional employer, offering a dynamic work environment in Skelmersdale where our Customer Service Clerks play a vital role in ensuring seamless communication and issue resolution within our fast-paced logistics operations. With a strong focus on employee growth, we provide generous benefits including a robust pension scheme, 24/7 GP consultations, and numerous lifestyle discounts, all while fostering a supportive culture that values teamwork and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Clerk
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DHL on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or resolve conflicts. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with warehouse management systems and Microsoft Office. Being able to talk confidently about your experience with these tools will definitely impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Customer Service Clerk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant IT skills, especially with Warehouse Management Systems.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Customer Service Clerk role. Share specific examples of how you've managed queries and resolved issues in previous roles.
Show Off Your Communication Skills:Since this role involves liaising between customers, merchants, and internal teams, make sure your application showcases your excellent communication skills. Use clear and concise language throughout.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate!
How to prepare for a job interview at Ultimate.ai
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Clerk role. Familiarise yourself with the key responsibilities, such as managing queries and maintaining communication between customers and internal teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or managed queries under pressure. Highlight your ability to investigate problems and work with different teams to find solutions. This will illustrate your fit for the fast-paced environment at DHL.
✨Brush Up on Your IT Skills
Since strong IT skills are essential for this role, be ready to discuss your experience with Warehouse Management Systems and Microsoft Office. If possible, practice using these tools before the interview so you can confidently talk about how you've used them in previous roles.
✨Communicate Clearly and Confidently
During the interview, focus on your communication skills. Practice articulating your thoughts clearly and concisely, as you'll need to manage relationships between various stakeholders. Remember, effective communication is key to success in a customer service role, so let your personality shine through!
