At a Glance
- Tasks: Be the key link between customers and our operations teams, driving service excellence.
- Company: Join DHL Supply Chain, a global leader in logistics with a people-powered culture.
- Benefits: Enjoy 33 days annual leave, a generous pension scheme, and lifestyle discounts.
- Other info: Join a diverse team dedicated to creating an inclusive workplace.
- Why this job: Make a real impact by building relationships and driving continuous improvement.
- Qualifications: Experience in customer-facing roles and strong relationship-building skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Contract Type: Permanent (Full-Time)
Location: Derby (DE74 2BB)
Step into a role where your influence truly matters! As a Customer Relationship Manager at DHL Supply Chain, you'll become the strategic link between one of our key customers and our high‑performing operational teams—shaping service excellence, driving continuous improvement, and unlocking new opportunities for growth. This is a fast‑paced, people‑powered environment where you'll collaborate with senior leaders, solve complex challenges, and help steer the direction of a major customer account. If you thrive on building relationships, elevating performance, and making a visible impact, this is your chance to join a global logistics leader that's constantly moving forward.
A TYPICAL DAY MAY INVOLVE...
- Work closely with the customer (up to UK Logistics Director level) and our DHL operations teams to tackle ongoing service challenges and keep performance on track.
- Maintain accurate, reliable processes to monitor operational service across the entire customer account.
- Bring consistency to reporting, performance reviews, and management information across all customer operations.
- Hold structured monthly sessions with both the customer and internal stakeholders to drive alignment and continuous improvement.
- Spot opportunities for account development and build a strong pipeline for future growth.
THIS ROLE WOULD SUIT PEOPLE WHO HAVE...
- Previous experience in a customer‑facing or account management role is essential.
- Experience in operations is a real advantage and will help you influence effectively.
- A proven ability to build strong, trusted relationships at all levels.
- Confident, clear communication skills that inspire confidence.
- The ability to present to senior stakeholders and lead discussions with credibility.
WHY JOIN US?
- 33 days annual leave
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
WHO WE ARE
We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we’re all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.
Customer Relationship Manager employer: Ultimate.ai
DHL Supply Chain is an exceptional employer that prioritises employee well-being and professional growth, offering 33 days of annual leave, a generous pension scheme, and access to free confidential GP consultations. Located in Derby, our inclusive work culture fosters collaboration and innovation, allowing you to make a significant impact while working alongside senior leaders in a dynamic environment. Join us to unlock your potential and thrive in a role where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DHL Supply Chain on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching DHL's values and recent projects. We want to see how you can align with our mission and contribute to service excellence. Show us you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Since this role involves presenting to senior stakeholders, being clear and confident is key. Try mock interviews with friends or use online resources to sharpen your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at DHL Supply Chain.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Relationship Manager role. Highlight your experience in customer-facing roles and any operational insights you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about building relationships and driving performance. Share specific examples of how you've tackled challenges in the past—this will help us see your potential impact.
Showcase Your Communication Skills:Since this role involves presenting to senior stakeholders, make sure your written application reflects your clear and confident communication style. We love candidates who can inspire confidence through their words!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Ultimate.ai
✨Know Your Customer
Before the interview, research DHL Supply Chain and their key customers. Understand their business model, challenges, and recent news. This will help you demonstrate your knowledge and show how you can add value as a Customer Relationship Manager.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built strong relationships with clients or stakeholders. Be ready to discuss how you maintained those relationships and the impact they had on performance and growth.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and confidently. Since you'll be presenting to senior stakeholders, consider doing mock interviews with friends or family to refine your communication skills and ensure you can convey your ideas effectively.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you've tackled complex challenges in customer-facing roles. Be prepared to discuss your approach to problem-solving and how you can apply those skills to drive continuous improvement at DHL.
