Key Account Manager in Croydon

Department: Assistance and MDDR (Mobile Device and Digital Risk)

Reporting to: Head of Home and MDDR UK & IRL

Allianz Partners is a Global leader in B2B Insurance and Assistance Services. The UK Sales team partners with a number of well‑known brands in the Banking, Broker, Wholesaler and Insurance sectors.

The Role:

You will be responsible for developing and managing our key Home and MDDR partnerships, fostering first‑class relationship and account management. The role is to maximise Allianz Partners’ strategic, commercial and customer objectives within the partnership(s) you run. You will manage and support all aspects of the partnership(s) including delivery of our contractual commitments, regulatory obligations, and growth initiatives. Your objectives will include a combination of revenue, profitability, growth and adherence to regulatory requirements.

Main Duties:

• Build key internal and external relationships to drive results through effective teamwork.
• Continually review process and products to add value to the service proposition and partnership.
• Have a high level of understanding of the Home and MDDR insurance distribution models including, at a minimum, the direct and aggregator channels.
• Effectively communicate and steer decision making.
• Demonstrate strong commercial acumen to challenge internally and externally when required.
• Have attention to detail and proven organisational abilities.
• Have proven delivery of growth and development in similar roles.
• Coach prospective and existing partners on the benefits of Allianz Partners products and services, detailing our business model and value proposition.
• Deliver budgeted revenue via portfolio of existing partner(s) and identify new opportunities to generate growth.
• Create, track, and maintain opportunities, renewals and contacts in Salesforce.
• Be able to people‑manage as a manager for other Account Managers if required in the future due to business requirements.
• Produce, review, and distribute accurate reports which may include but not be limited to: Monthly reports on account development, Budgets, Strategic account strategy (which may include a competitor analysis), Ad hoc reports or projects requested by the Head of Home and MDDR Insurance or Chief Sales Officer.

Own and manage the delivery of Allianz Partners’ and partner requirements by ensuring support and coordination of internal stakeholders, including in the following key areas:

• Operations
• Finance
• Underwriting
• Product, Marketing & Innovations
• Legal and compliance
• HR
• Health & Safety

To ensure your work area is kept safe and tidy at all times. To abide by the Health & Safety Work Act 1974. To notify the Company Health & Safety officer or the CEO of any health & safety issues which may cause harm to fellow employees.

Training:

To advise your Manager of any areas of work for which you require additional training.

Quality Management System:

To work as a member of a team within the quality system and follow all documented quality procedures and instructions.

Key Performance Areas:

To work towards achieving 100% on all Company, departmental, team and individual key performance targets.

Appraisals:

Participate and contribute towards individual annual appraisals, team meetings and regular one‑to‑one assessment sessions.

General:

Manage or assist with relevant ad‑hoc projects as required by the Head of Home and MDDR Insurance or Chief Sales Officer. Provide relevant reports to the Head of Home and MDDR Insurance or Chief Sales Officer. Carry out any other additional duties as requested by the Head of Home and MDDR Insurance or Chief Sales Officer from time to time within the scope of your role.

Regulatory:

To work within and be compliant at all times with all relevant regulations and legislation applicable to the role. AI readiness – work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud‑based tools, using insights responsibly with our standards of data governance, security and ethical use.

Hours:

35 hours per week, Monday to Friday – flexibility required to fit in within business and client needs.

Location:

Hybrid of working from home, Croydon office and Partners premises when required. It is anticipated that, on average, at least one day per week will be required in London and as required with partners.