Claims Validation Claims Handler

As a Claims Handler at Allianz, you’ll play a vital role in delivering on our promise to customers. You’ll investigate, negotiate, and settle claims where potential insurance fraud is suspected, ensuring fair outcomes while maintaining regulatory compliance and exceptional service standards.

Working as part of a collaborative team, you’ll manage a varied caseload and engage with a wide range of stakeholders, making a real difference to customer experiences at moments that matter most. This role is based in either Birmingham or Milton Keynes, with hybrid working (2 office days per week, typically Tuesday and Wednesday).

Salary: £25,000 – £30,000 per annum (depending on experience, skills, and location), plus a comprehensive benefits and development package.

About You: You’ll bring a proactive, organised, and customer‑focused approach to claims handling, with the ability to manage competing priorities and deliver high‑quality outcomes.

Responsibilities:

• Register and validate new claims, accurately applying policy terms and conditions.
• Investigate, negotiate, and settle claims within authority levels, ensuring fair and timely resolutions.
• Manage a varied caseload (including potentially fraudulent claims), using evidence gathering and risk assessment.
• Collaborate with underwriters, suppliers, solicitors, and loss adjusters to progress claims efficiently.
• Maintain accurate reserves, process payments, and follow regulatory and company guidelines.
• Manage internal processes such as diaries, inactivity reviews, cheques, and recoveries within agreed timelines.
• Apply referral processes appropriately for claims outside your authority level.
• Support team development by sharing knowledge and assisting less experienced colleagues.
• Identify opportunities to improve processes and enhance the customer experience through innovation and technology.

Essential Skills:

• Personal injury / credit hire experience or working with fraudulent claims.
• Strong organisational and multitasking skills with the ability to manage deadlines under pressure.
• Excellent communication skills with a strong customer service focus.
• Good understanding of telephony‑based customer service environments.

Desirable Skills:

• Previous experience working within fraud, insurance or claims handling.
• Experience using Responsible Artificial Intelligence and Generative AI tools such as on‑site Webchat/Chat Bot systems.

What We Will Offer You:

• Flexible buy/sell holiday options.
• Hybrid working.
• Annual performance related bonus.
• Contributory pension scheme.
• Development days.
• Discount up to 50% on a range of insurance products including car, home and pet.
• Retail discounts.
• Volunteering days.

Our Ways of Working: We support flexible working patterns and help balance the needs of our customers with your personal circumstances and business requirements.

Integrity, Fairness, Inclusion & Trust: At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. We are EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and an Armed Forces Covenant gold standard employer. We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure success.

Accessible Application for All: As part of the Disability Confident Scheme, we support candidates with disabilities or long‑term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.