Technical Support Engineer in Birmingham

Technical Support Engineer in Birmingham

Birmingham Full-Time 35000 - 45000 £ / year (est.) No working from home possible
Ultimate.ai

At a Glance

  • Tasks: Provide technical support and project management for innovative hydraulic systems.
  • Company: Join Bosch Rexroth and HydraForce, leaders in hydraulic motion control.
  • Benefits: Flexible hours, employee discounts, health opportunities, and creative freedom.
  • Other info: Dynamic work environment with opportunities for growth and development.
  • Why this job: Make a real impact in the world of hydraulic technology and customer solutions.
  • Qualifications: Degree in Engineering or relevant experience with hydraulic systems.

The predicted salary is between 35000 - 45000 £ per year.

Company Description

Hydra Force, operating from our purpose-built facility in Birmingham, UK, is a global designer and manufacturer of motion control systems and the world’s leading manufacturer of hydraulic cartridge valves and custom hydraulic integrated circuits, as well as electronic controls for a variety of off-highway industries Bosch Rexroth and Hydra Force bring together two world-class leaders in hydraulic motion control.

By combining our strengths, we've broadened our hydraulics offering to deliver the world's highest quality hydraulic control solutions to more OEMs across the globe.

Together, we are expanding the possibilities of hydraulic control technology to provide innovative and reliable solutions.

Job Description

Role purpose

To provide comprehensive technical advice and expertise to both Hydra Force Customers and Hydra Force Internal Departments, liaising with field based Sales personnel and internal departments to ensure the effective provision of information and advice to meet customer needs.

To effectively project manage development of new products in conjunction with internal departments

Duties & responsibilities

  • Review, advise and process system design requests from customers for new applications and product development.
  • Support Regional Sales Managers within their customer facing activities.
  • Generate full cost analysis breakdowns for accurate sales quotations. Project manage developments from inception through to end of life.
  • Work with Application Engineers in developing proposals for customer requirements.
  • Propose cost effective solutions to system requirements.
  • Answer technical questions on hydraulic products, application of product and hydraulic systems recommendations.
  • Develop, test and deliver professional reports on custom hydraulic integrated circuits to conform to customer requirements.
  • Manage HIC projects from enquiry to production, including producing the prototype assembly and testing to higher level.
  • Field support for installation and hands‑on trouble shooting of hydraulic integrated circuits and control systems.
  • Participate in high level technical discussions at customer’s premises.
  • Integrate electro‑hydraulic control systems with OEM specific electronic architecture.
  • Monitor and work within OEM customer’s websites to ensure project requirements / opportunities are identified and supported accurately, using company resources as required.
  • Support the production departments in the generation of test controls plans.
  • Provide support at overseas sales exhibitions where required.
  • Provide onsite training on Hydra Force hydraulic and software products.
  • Provide support for warranty returns inclusive of delivering reports.
  • Identify, interpret and implement ISO and customer specifications / requirements.

Qualifications

  • Degree educated in Engineering or qualified by relevant experience.
  • Proven experience of Off‑Highway, Construction, Agricultural and Industrial hydraulic systems
  • Computer literate, with sound knowledge of Microsoft packages and experienced in use of MRP systems.
  • Experience of working within a manufacturing environment essential.
  • Knowledge of the PPAP process.
  • Awareness of lean manufacturing techniques
  • Additional Information

Why Bosch Rexroth?

We offer a wide variety of interesting and challenging tasks.

Flexible work‑time options, benefits and services, employee discounts, various sports and health opportunities, on‑site parking, room for creativity.

You will be required to evidence your right to work in the UK, as we are unable to sponsor the employment of international workers in this role.

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Technical Support Engineer in Birmingham employer: Ultimate.ai

At Dematic, we pride ourselves on being an exceptional employer that values innovation and personal growth. Our collaborative work culture fosters creativity and empowers employees to take charge of their careers while tackling complex technical challenges in a dynamic environment. With competitive compensation, career development opportunities, and a commitment to diversity and inclusion, joining our team means becoming part of a global leader in logistics solutions where your contributions truly matter.

Ultimate.ai

Contact Details:

Ultimate.ai Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Technical Support Engineer in Birmingham

Join Engineering Meetups!

Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Support Engineer role you’re after at Ultimate.ai.

Show Off Your Projects!

Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Ultimate.ai a taste of what you can bring to the table!

Engage with Online Communities

Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Ultimate.ai.

Apply Through Company Websites

When you spot a role like Technical Support Engineer at Ultimate.ai, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.

We think you need these skills to ace Technical Support Engineer in Birmingham

Technical Advice
Project Management
Cost Analysis
Hydraulic Systems Knowledge
Application Engineering
Troubleshooting Skills
Report Writing

Some tips for your application 🫡

Showcase Your Technical Expertise:When applying for an engineering role like Technical Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.

Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Ultimate.ai a clear picture of the value you can bring.

Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Ultimate.ai specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!

Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.

How to prepare for a job interview at Ultimate.ai

Brush Up on Core Engineering Principles

Before heading into the interview with Ultimate.ai, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!

Show Off Your Problem-Solving Skills

Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.

Relate Your Experience to the Role

In a full-time role, employers like Ultimate.ai want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.

Know Your Tools and Software

Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.