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- Tasks: Provide 2nd level software support and collaborate on innovative projects.
- Company: Join Dematic, a global leader in intelligent intralogistics.
- Benefits: Inclusive culture, competitive salary, and opportunities for growth.
- Other info: Dynamic team environment with global collaboration and career advancement.
- Why this job: Make a real impact in optimising supply chains with cutting-edge technology.
- Qualifications: Experience in Java development and excellent communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Dematic’s Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation. As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.
We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.
Key Responsibilities:
- Delivering 2nd line support services for both new and long-term existing customers.
- Carrying out software support including documentation of incoming service cases including a description of solutions.
- Collaborate with functional departments on software projects and provide insightful feedback.
- Support international project commissioning and after-go-live support.
- Service support for existing customers.
- Provide software development for WCS, MFC and OFS systems (PTL, PbV).
- Handle change request processing for existing customers.
Qualifications & Experience:
- Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.
- Experience with software architectures and software development in Java.
- Knowledge of Warehouse Management/Execution systems would be beneficial to the role.
- Experience within a similar 2nd line IT or Software support function.
- Experience in Java software development.
- Confident handling of databases (Oracle).
- Willingness to share 24/7 on-call duties with the team.
- Ability to travel when needed.
Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Software Support and Development Engineer in Banbury employer: Ultimate.ai
Contact Detail:
Ultimate.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support and Development Engineer in Banbury
✨Tip Number 1
Network like a pro! Reach out to current employees at Dematic on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Software Support Team.
✨Tip Number 2
Prepare for the interview by brushing up on your Java skills and understanding warehouse management systems. We want to see that you can tackle real-world problems, so think of examples where you've successfully resolved issues in the past.
✨Tip Number 3
Show off your communication skills! During interviews, demonstrate how you can explain complex technical concepts in simple terms. This is key for providing excellent support to customers who may not be as tech-savvy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Dematic team.
We think you need these skills to ace Software Support and Development Engineer in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Software Support and Development Engineer role. Highlight your experience with Java, software architectures, and any relevant warehouse management systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about software support and development. Share specific examples of how you've tackled challenges in previous roles, especially those that required a solution-oriented approach.
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase instances where you’ve successfully communicated complex ideas or resolved customer issues.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Ultimate.ai
✨Know Your Software Inside Out
Make sure you’re familiar with the software solutions Dematic offers. Brush up on warehouse management systems and execution software, as well as any relevant Java development practices. This will help you answer technical questions confidently and show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved customer issues in a previous support role. Highlight your patience and perseverance, as these traits are crucial for a 2nd line support position. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly and Effectively
Since excellent communication skills are essential, practice articulating your thoughts clearly. You might be asked to explain complex technical concepts to non-technical stakeholders, so being able to simplify your language is key. Consider doing mock interviews with friends or family to refine your delivery.
✨Be Ready for Team Collaboration
Demonstrate your ability to work well in a team by sharing experiences where you collaborated on projects or supported colleagues. Emphasise your willingness to share on-call duties and how you can contribute to a positive team environment. This shows that you’re not just a lone wolf but a team player.