At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Aesop, a global retail brand committed to sustainability and inclusivity.
- Benefits: Up to 50% product discount, wellness leave, and professional development opportunities.
- Other info: Part-time role with flexible hours and a focus on community engagement.
- Why this job: Join a creative team and make a real impact on customer experiences.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
For over 35 years, Aesop has cultivated an inspiring and inclusive environment where employees are supported to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care focuses on meticulous attention to detail and efficacious ingredients, and we seek considered and inspired individuals who bring diverse perspectives to enhance the experience for themselves and others. We aim to balance people, planet and profit, actively reducing our footprint. We are certified B Corp and committed to building a more sustainable and inclusive society.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way products are experienced. By demonstrating products that address customer needs, you will deliver an exceptional, inclusive customer experience that contributes to overall commercial success.
What we are looking for:
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity, seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 16 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What’s on offer:
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house product and core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on store performance
- Complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary Headspace mindfulness app
- Matched gifting policy – charity donations matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is recognised and rewarded. We promote inclusion for all and encourage everyone to consider joining our journey.
