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- Tasks: Lead and inspire the Infrastructure Team in Azure cloud services and migration initiatives.
- Company: Join Ultima, a forward-thinking tech company committed to diversity and inclusion.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on continuous improvement and career development.
- Why this job: Make a real impact by optimising cloud strategies and driving innovation in managed services.
- Qualifications: Proven leadership in cloud environments and experience as a trusted advisor on cloud strategy.
The predicted salary is between 60000 - 80000 £ per year.
We’re looking for a highly experienced Technical Services Manager with deep Azure cloud expertise to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This role is ideal for someone passionate about cloud-first strategy, Azure migration, managed cloud services, and continuous service improvement within a modern managed services environment.
This position plays a critical role in helping our customer transition, optimise, and operate Azure-based platforms, ensuring stability, security, and long-term value from cloud investments.
- Provide leadership and governance for the 2nd/3rd Line Infrastructure & Cloud Team, ensuring strong performance, capability development, and engagement.
- Own and drive Azure cloud services, including IaaS, PaaS, and hybrid environments, within a managed services framework.
- Lead and support Azure migration initiatives, including assessment, planning, execution, and post-migration optimisation.
- Drive service improvement through cloud optimisation, cost management (FinOps), automation, and modernisation initiatives.
- Ensure all infrastructure and Azure cloud services are secure, resilient, compliant, and aligned to customer strategy.
- Build strong relationships with the customer’s IT leadership, acting as their trusted advisor on Azure cloud strategy, roadmaps, and future-state architecture.
- Oversee SLA/OLA performance for infrastructure and Azure managed services, ensuring KPIs and contractual commitments are met.
- Support and mentor team members, fostering deep Azure capability, technical excellence, and career growth.
- Ensure compliance with policies, regulatory requirements, and ISO standards (ISO 27001, ISO 9001).
- Collaborate with Service Delivery, Transition, and Technical Account Management to ensure smooth onboarding of cloud services and migrations into BAU support.
- Produce service performance reports and lead technical and cloud service reviews with the customer.
- Own the technical and cloud relationship with the customer for Infrastructure and Azure Managed Services.
- Shape cloud roadmaps, transformation programmes, and future-state designs aligned to business outcomes.
- Participate in Change Approval Boards (CAB), risk assessments, and cloud governance forums.
- Oversee proactive monitoring, patching, capacity management, backup, DR, and vulnerability remediation across Azure and hybrid environments.
- Represent our managed service business with professionalism, clearly demonstrating ongoing cloud value, optimisation, and innovation.
- Contribute to the design of new Azure managed services offerings and advise customers on adoption opportunities.
Proven leadership experience within an Infrastructure, Cloud, or Technical Services environment. Azure networking, security, and identity. Hybrid and multi-cloud environments. Azure managed services and operational best practices. Experience acting as a trusted advisor to senior stakeholders on cloud strategy and transformation. Passionate about cloud modernisation, service improvement, automation, and cost optimisation.
We’re proud to be an equal opportunity, Disability Confident employer. At Ultima, we’re committed to building a diverse and inclusive workplace, so even if your experience doesn’t align perfectly, we encourage you to apply. Apply now, or reach out to our Talent team if you have any questions — we’re always happy to chat about how we can make work, work for you.
Technical Services Manager (Contract) employer: Ultima
Contact Detail:
Ultima Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager (Contract)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Azure or in managed services. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your expertise! Prepare a portfolio or case studies showcasing your past successes with Azure migrations and cloud optimisation. This will help you stand out as a trusted advisor during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors, focusing on technical questions related to Azure and cloud services. This will boost your confidence and help you articulate your experience better.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Services Manager (Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Services Manager. Highlight your Azure expertise and any relevant experience in cloud migration and managed services. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about cloud-first strategies and how you can lead our Infrastructure Team. Be genuine and let your personality come through – we love that!
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Share examples of how you've inspired teams or improved service delivery in previous roles. We’re keen to see how you can drive performance and engagement!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Ultima
✨Know Your Azure Inside Out
Make sure you brush up on your Azure knowledge before the interview. Be ready to discuss specific Azure services like IaaS and PaaS, and how they can be leveraged in a managed services environment. This will show that you're not just familiar with the platform but also passionate about its potential.
✨Demonstrate Leadership Skills
Prepare examples of how you've led teams in the past, especially in technical environments. Highlight your experience in mentoring team members and driving performance improvements. This is crucial as the role requires strong leadership within the Infrastructure Team.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss challenges you've faced in cloud migrations or service optimisations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating how you tackled issues and delivered results. This will illustrate your capability as a trusted advisor.
✨Understand Customer Relationships
Think about how you've built and maintained relationships with stakeholders in previous roles. Be prepared to talk about how you can act as a trusted advisor for customers, shaping their cloud strategy and ensuring alignment with their business outcomes. This is key to succeeding in this position.