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- Tasks: Lead and inspire the Infrastructure Team in Azure cloud services and migration initiatives.
- Company: Join Ultima, a forward-thinking tech company committed to diversity and inclusion.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on continuous improvement and career development.
- Why this job: Make a real impact by optimising cloud strategies and driving innovation in managed services.
- Qualifications: Proven leadership in cloud environments and experience as a trusted advisor to stakeholders.
The predicted salary is between 60000 - 80000 £ per year.
We’re looking for a highly experienced Technical Services Manager with deep Azure cloud expertise to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This role is ideal for someone passionate about cloud-first strategy, Azure migration, managed cloud services, and continuous service improvement within a modern managed services environment.
This position plays a critical role in helping our customer transition, optimise, and operate Azure-based platforms, ensuring stability, security, and long-term value from cloud investments.
- Provide leadership and governance for the 2nd/3rd Line Infrastructure & Cloud Team, ensuring strong performance, capability development, and engagement.
- Own and drive Azure cloud services, including IaaS, PaaS, and hybrid environments, within a managed services framework.
- Lead and support Azure migration initiatives, including assessment, planning, execution, and post-migration optimisation.
- Drive service improvement through cloud optimisation, cost management (FinOps), automation, and modernisation initiatives.
- Ensure all infrastructure and Azure cloud services are secure, resilient, compliant, and aligned to customer strategy.
- Build strong relationships with the customer’s IT leadership, acting as their trusted advisor on Azure cloud strategy, roadmaps, and future-state architecture.
- Oversee SLA/OLA performance for infrastructure and Azure managed services, ensuring KPIs and contractual commitments are met.
- Support and mentor team members, fostering deep Azure capability, technical excellence, and career growth.
- Ensure compliance with policies, regulatory requirements, and ISO standards (ISO 27001, ISO 9001).
- Collaborate with Service Delivery, Transition, and Technical Account Management to ensure smooth onboarding of cloud services and migrations into BAU support.
- Produce service performance reports and lead technical and cloud service reviews with the customer.
- Own the technical and cloud relationship with the customer for Infrastructure and Azure Managed Services.
- Shape cloud roadmaps, transformation programmes, and future-state designs aligned to business outcomes.
- Participate in Change Approval Boards (CAB), risk assessments, and cloud governance forums.
- Oversee proactive monitoring, patching, capacity management, backup, DR, and vulnerability remediation across Azure and hybrid environments.
- Represent our managed service business with professionalism, clearly demonstrating ongoing cloud value, optimisation, and innovation.
- Contribute to the design of new Azure managed services offerings and advise customers on adoption opportunities.
Proven leadership experience within an Infrastructure, Cloud, or Technical Services environment. Azure networking, security, and identity. Hybrid and multi-cloud environments. Azure managed services and operational best practices. Experience acting as a trusted advisor to senior stakeholders on cloud strategy and transformation. Passionate about cloud modernisation, service improvement, automation, and cost optimisation.
We’re proud to be an equal opportunity, Disability Confident employer. At Ultima, we’re committed to building a diverse and inclusive workplace, so even if your experience doesn’t align perfectly, we encourage you to apply. Apply now, or reach out to our Talent team if you have any questions — we’re always happy to chat about how we can make work, work for you.
Technical Services Manager - Commercial employer: Ultima
Contact Detail:
Ultima Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager - Commercial
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in cloud services. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got Azure expertise, don’t just talk about it—demonstrate it. Consider creating a portfolio of projects or case studies that highlight your experience with cloud migrations and service improvements. This will make you stand out!
✨Tip Number 3
Prepare for interviews by researching the company’s cloud strategy. Understand their challenges and think about how you can help them optimise their Azure services. Tailoring your approach shows you’re genuinely interested and ready to contribute.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive. Plus, it gives you a chance to showcase your enthusiasm for the role and the company culture. Let’s get you on board!
We think you need these skills to ace Technical Services Manager - Commercial
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the Technical Services Manager role. Highlight your Azure expertise and any leadership experience you've had in cloud environments.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about cloud-first strategies and how you can contribute to our team. Be genuine and let your personality shine through!
Showcase Your Achievements: When detailing your past roles, focus on quantifiable achievements related to Azure migration and service improvement. Numbers speak volumes, so don’t shy away from sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get the ball rolling!
How to prepare for a job interview at Ultima
✨Know Your Azure Inside Out
Make sure you brush up on your Azure knowledge before the interview. Be ready to discuss specific Azure services like IaaS and PaaS, and how they can be leveraged in a managed services environment. This will show that you're not just familiar with the platform but also passionate about its potential.
✨Demonstrate Leadership Skills
Since this role involves leading a team, prepare examples of how you've successfully managed teams in the past. Think about times when you inspired your team or drove performance improvements. Highlighting your leadership style will resonate well with the interviewers.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss challenges you've faced in cloud migration or service optimisation. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your thought process and how you approach problem-solving.
✨Build Rapport with the Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about their cloud strategy and future projects. This not only shows your interest but also helps you gauge if the company aligns with your career goals.