At a Glance
- Tasks: Lead and inspire the Infrastructure Team while managing Azure cloud services.
- Company: Join a forward-thinking tech company committed to cloud innovation.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace that values your unique contributions.
- Why this job: Make a real impact in cloud transformation and optimisation for clients.
- Qualifications: Proven leadership in cloud services and strong Azure expertise required.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a highly experienced Technical Services Manager with deep Azure cloud expertise to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This role is ideal for someone passionate about cloud-first strategy, Azure migration, managed cloud services, and continuous service improvement within a modern managed services environment. This position plays a critical role in helping our customer transition, optimise, and operate Azure-based platforms, ensuring stability, security, and long‑term value from cloud investments.
Key Responsibilities- Provide leadership and governance for the 2nd/3rd Line Infrastructure & Cloud Team, ensuring strong performance, capability development, and engagement.
- Act as a senior escalation point for complex infrastructure and Azure cloud‑related incidents, ensuring rapid and effective resolution.
- Own and drive Azure cloud services, including IaaS, PaaS, and hybrid environments, within a managed services framework.
- Lead and support Azure migration initiatives, including assessment, planning, execution, and post‑migration optimisation.
- Drive service improvement through cloud optimisation, cost management (FinOps), automation, and modernisation initiatives.
- Ensure all infrastructure and Azure cloud services are secure, resilient, compliant, and aligned to customer strategy.
- Build strong relationships with the customer’s IT leadership, acting as their trusted advisor on Azure cloud strategy, roadmaps, and future‑state architecture.
- Oversee SLA/OLA performance for infrastructure and Azure managed services, ensuring KPIs and contractual commitments are met.
- Support and mentor team members, fostering deep Azure capability, technical excellence, and career growth.
- Ensure compliance with policies, regulatory requirements, and ISO standards (ISO 27001, ISO 9001).
- Collaborate with Service Delivery, Transition, and Technical Account Management to ensure smooth onboarding of cloud services and migrations into BAU support.
- Produce service performance reports and lead technical and cloud service reviews with the customer.
- Own the technical and cloud relationship with the customer for Infrastructure and Azure Managed Services.
- Provide expert input into Azure architecture, landing zones, governance, and cloud operating models.
- Shape cloud roadmaps, transformation programmes, and future‑state designs aligned to business outcomes.
- Champion cloud best practices, including automation (IaC), resilience, security‑by‑design, and scalability.
- Participate in Change Approval Boards (CAB), risk assessments, and cloud governance forums.
- Oversee proactive monitoring, patching, capacity management, backup, DR, and vulnerability remediation across Azure and hybrid environments.
- Represent our managed service business with professionalism, clearly demonstrating ongoing cloud value, optimisation, and innovation.
- Contribute to the design of new Azure managed services offerings and advise customers on adoption opportunities.
- Proven leadership experience within an Infrastructure, Cloud, or Technical Services environment.
- Strong Azure cloud expertise is essential, including:
- Azure IaaS/PaaS
- Azure networking, security, and identity
- Azure migration strategies and tooling
- Hybrid and multi‑cloud environments
- Azure managed services and operational best practices
- Strong technical background with the ability to advise on complex cloud and infrastructure solutions.
- Experience acting as a trusted advisor to senior stakeholders on cloud strategy and transformation.
- Passionate about cloud modernisation, service improvement, automation, and cost optimisation.
- Strong knowledge of compliance standards such as ISO 27001 and ISO 9001.
We’re proud to be an equal opportunity, Disability Confident employer. At Ultima, we celebrate our differences and strive to build an environment where everyone feels respected, valued, and able to succeed. Not sure you meet every single requirement? People from underrepresented groups may be less likely to apply unless they meet every qualification. At Ultima, we’re committed to building a diverse and inclusive workplace, so even if your experience doesn’t align perfectly, we encourage you to apply. You might be exactly who we’re looking for. Apply now, or reach out to our Talent team if you have any questions — we’re always happy to chat about how we can make work, work for you.
Technical Services Manager employer: Ultima
At Ultima, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the cloud and infrastructure space. Our commitment to employee growth is evident through mentorship opportunities and a focus on continuous learning, ensuring that our team members thrive in their careers while contributing to meaningful projects. Located in a hybrid work environment, we celebrate diversity and inclusivity, making it a rewarding place for passionate professionals to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry, especially those who work with Azure. Attend meetups, webinars, or even just grab a coffee with someone who's already in the role you want. You never know where a casual chat might lead!
✨Tip Number 2
Show off your skills! If you've got experience with Azure migrations or cloud optimisation, make sure to highlight that in conversations. Share specific examples of how you've tackled challenges in the past – it’ll help you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows you're genuinely interested in the role. Plus, it’s a great way to reinforce your enthusiasm for the position.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of being noticed. Plus, you can easily keep track of your application status and any updates we might have.
We think you need these skills to ace Technical Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Technical Services Manager role. Highlight your Azure expertise and any leadership experience you've had in cloud environments.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about cloud-first strategies and how you can contribute to our team. Share specific examples of your past successes in Azure migration or service improvement.
Showcase Your Technical Skills:Don’t shy away from detailing your technical skills related to Azure IaaS/PaaS, networking, and security. We want to see how you’ve applied these skills in real-world scenarios, so be specific!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Ultima
✨Know Your Azure Inside Out
Make sure you brush up on your Azure cloud expertise before the interview. Be ready to discuss specific Azure services like IaaS and PaaS, and how they can be leveraged in a managed services environment. Prepare examples of past projects where you've successfully implemented Azure solutions.
✨Showcase Leadership Skills
As a Technical Services Manager, you'll need to demonstrate your leadership capabilities. Think of instances where you've led a team through complex cloud migrations or resolved critical incidents. Highlight your ability to mentor and develop team members, as this is key for the role.
✨Understand Customer Needs
Be prepared to discuss how you would build strong relationships with customers and act as their trusted advisor. Research the company’s current cloud strategy and think about how you can contribute to their goals. Showing that you understand their business will set you apart.
✨Emphasise Continuous Improvement
The role focuses on service improvement and optimisation, so come armed with ideas. Discuss your experience with cost management (FinOps), automation, and modernisation initiatives. Share how you've driven improvements in previous roles and how you plan to do the same here.
