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- Tasks: Lead and inspire the Infrastructure Team while driving service excellence and customer success.
- Company: Join Ultima, a dynamic managed services provider committed to diversity and inclusion.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for career growth.
- Why this job: Make a real impact by modernising infrastructure services and building strong customer relationships.
- Qualifications: Proven leadership in technical services and strong relationship-building skills required.
- Other info: We celebrate differences and encourage diverse applicants to apply.
The predicted salary is between 36000 - 60000 £ per year.
🌟 Technical Services Manager – Hybrid
Department: Managed Services
Reports To: Services Director
We’re looking for an experienced Technical Services Manager to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This is a fantastic opportunity for someone passionate about driving service excellence, modernisation, and customer success in a dynamic managed services environment.
🔑 Key Responsibilities
- Provide leadership and governance for the 2nd/3rd Line Infrastructure Team, ensuring high performance, training, and engagement.
- Act as a senior escalation point for complex technical issues, ensuring rapid and effective resolution.
- Drive service improvement by monitoring environments, identifying optimisation opportunities, and introducing modernisation and cost-efficiency measures.
- Ensure infrastructure services are stable, secure, and aligned with our customer’s strategic goals.
- Build strong relationships with our customer’s IT leadership team, becoming their trusted technical advisor.
- Oversee SLA/OLA performance, ensuring all KPIs and contractual obligations are met.
- Support and mentor team members, fostering technical excellence, collaboration, and career growth.
- Ensure compliance with policies, regulatory requirements, and ISO standards (ISO 27001, ISO 9001).
- Collaborate with Service Delivery, Transition, and Technical Account Management to ensure seamless onboarding and lifecycle management.
- Produce service performance reports and lead technical service reviews with our customer.
📌 What You’ll Be Doing
- Own the technical relationship with our customer for Infrastructure Services.
- Provide expert input on changes, roadmaps, and future-state infrastructure design.
- Support alignment of IT services with business goals.
- Champion automation, resilience, and efficiency across all services.
- Participate in Change Approval Boards (CAB) and risk assessments.
- Oversee proactive monitoring, patching, capacity management, and vulnerability remediation.
- Represent our managed service business with professionalism, demonstrating continuous added value.
- Contribute to the design of new infrastructure services and advise on adoption opportunities.
✅ About You
- Proven leadership experience within an Infrastructure or Technical Services environment.
- Strong technical background with the ability to advise on complex infrastructure and service delivery.
- Excellent relationship-building skills and experience acting as a trusted advisor at senior stakeholder level.
- Passionate about driving service improvements and modernisation initiatives.
- Strong knowledge of compliance standards such as ISO 27001 and ISO 9001.
Our Commitment to You
We’re proud to be an equal opportunity, Disability Confident employer. At Ultima, we celebrate our differences and strive to build an environment where everyone feels respected, valued, and able to succeed.
Not sure you meet every single requirement?
People from underrepresented groups may be less likely to apply unless they meet every qualification. At Ultima, we’re committed to building a diverse and inclusive workplace, so even if your experience doesn’t align perfectly, we encourage you to apply. You might be exactly who we’re looking for.
Apply now, or reach out to our Talent team if you have any questions. We’re always happy to chat about how we can make work, work for you
Technical Services Manager employer: Ultima
Contact Detail:
Ultima Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Technical Services Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, don’t hold back on sharing your knowledge about infrastructure and service delivery. Be the trusted advisor they’re looking for by demonstrating your passion for driving service excellence.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common interview scenarios related to technical issues and service improvements. Think about how you can showcase your leadership skills and experience in managing teams effectively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace Technical Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Technical Services Manager role. Highlight your leadership experience and technical expertise, as these are key to impressing us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about driving service excellence and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. We love to see how you've driven improvements and modernisation in your past positions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status!
How to prepare for a job interview at Ultima
✨Know Your Tech Inside Out
As a Technical Services Manager, you’ll need to demonstrate your expertise in infrastructure and service delivery. Brush up on the latest technologies and trends relevant to the role, especially around compliance standards like ISO 27001 and ISO 9001. Be ready to discuss how you've applied this knowledge in past roles.
✨Showcase Your Leadership Skills
This position requires strong leadership abilities. Prepare examples of how you've led teams, resolved complex issues, and driven service improvements. Think about specific situations where you’ve inspired your team or acted as a trusted advisor to senior stakeholders.
✨Build Rapport with the Interviewers
Since relationship-building is key in this role, practice engaging with your interviewers. Ask insightful questions about their current challenges and express genuine interest in their goals. This will help you come across as someone who can easily connect with their IT leadership team.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and technical acumen. Think through potential challenges you might encounter in the role, such as managing SLAs or overseeing proactive monitoring, and prepare structured responses that highlight your strategic thinking.
