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For Companies At a Glance
- Tasks: Lead and inspire the Infrastructure Team while driving service excellence and customer success.
- Company: Join Ultima, a diverse and inclusive managed services provider.
- Benefits: Hybrid work model, career growth opportunities, and a supportive environment.
- Why this job: Make a real impact by modernising infrastructure services and building strong customer relationships.
- Qualifications: Proven leadership in technical services and strong relationship-building skills.
- Other info: We celebrate diversity and encourage all to apply, regardless of qualifications.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
🌟 Technical Services Manager – Hybrid
Department: Managed Services
Reports To: Services Director
We’re looking for an experienced Technical Services Manager to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This is a fantastic opportunity for someone passionate about driving service excellence, modernisation, and customer success in a dynamic managed services environment.
🔑 Key Responsibilities
- Provide leadership and governance for the 2nd/3rd Line Infrastructure Team, ensuring high performance, training, and engagement.
- Act as a senior escalation point for complex technical issues, ensuring rapid and effective resolution.
- Drive service improvement by monitoring environments, identifying optimisation opportunities, and introducing modernisation and cost-efficiency measures.
- Ensure infrastructure services are stable, secure, and aligned with our customer’s strategic goals.
- Build strong relationships with our customer’s IT leadership team, becoming their trusted technical advisor.
- Oversee SLA/OLA performance, ensuring all KPIs and contractual obligations are met.
- Support and mentor team members, fostering technical excellence, collaboration, and career growth.
- Ensure compliance with policies, regulatory requirements, and ISO standards (ISO 27001, ISO 9001).
- Collaborate with Service Delivery, Transition, and Technical Account Management to ensure seamless onboarding and lifecycle management.
- Produce service performance reports and lead technical service reviews with our customer.
📌 What You’ll Be Doing
- Own the technical relationship with our customer for Infrastructure Services.
- Provide expert input on changes, roadmaps, and future-state infrastructure design.
- Support alignment of IT services with business goals.
- Champion automation, resilience, and efficiency across all services.
- Participate in Change Approval Boards (CAB) and risk assessments.
- Oversee proactive monitoring, patching, capacity management, and vulnerability remediation.
- Represent our managed service business with professionalism, demonstrating continuous added value.
- Contribute to the design of new infrastructure services and advise on adoption opportunities.
✅ About You
- Proven leadership experience within an Infrastructure or Technical Services environment.
- Strong technical background with the ability to advise on complex infrastructure and service delivery.
- Excellent relationship-building skills and experience acting as a trusted advisor at senior stakeholder level.
- Passionate about driving service improvements and modernisation initiatives.
- Strong knowledge of compliance standards such as ISO 27001 and ISO 9001.
Our Commitment to You
We’re proud to be an equal opportunity, Disability Confident employer. At Ultima, we celebrate our differences and strive to build an environment where everyone feels respected, valued, and able to succeed.
Not sure you meet every single requirement?
People from underrepresented groups may be less likely to apply unless they meet every qualification. At Ultima, we’re committed to building a diverse and inclusive workplace, so even if your experience doesn’t align perfectly, we encourage you to apply. You might be exactly who we’re looking for.
Apply now, or reach out to our Talent team if you have any questions. We’re always happy to chat about how we can make work, work for you
Technical Services Manager employer: Ultima
Contact Detail:
Ultima Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Technical Services Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've driven service improvements and built strong relationships with clients in the past. We want to see that passion for modernisation and customer success!
✨Tip Number 3
Don’t forget to showcase your compliance knowledge! Familiarise yourself with ISO standards like ISO 27001 and ISO 9001, and be prepared to talk about how you’ve ensured compliance in previous roles. This will definitely set you apart from the competition.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Technical Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Technical Services Manager role. Highlight your leadership experience and technical expertise, as these are key to impressing us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about driving service excellence and modernisation. Share specific examples of how you've built strong relationships with customers in the past.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you’ve improved service delivery or driven efficiency in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ultima
✨Know Your Tech Inside Out
As a Technical Services Manager, you’ll need to demonstrate your expertise in infrastructure and service delivery. Brush up on the latest technologies and be ready to discuss how you've tackled complex technical issues in the past. This will show that you’re not just a leader but also a trusted technical advisor.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams to success, especially in high-pressure situations. Highlight your experience in mentoring team members and driving service improvements. This will help the interviewers see you as someone who can inspire and engage their Infrastructure Team.
✨Build Relationships with Stakeholders
Since relationship-building is key for this role, think of instances where you’ve successfully collaborated with senior stakeholders. Be ready to discuss how you’ve acted as a trusted advisor and how you plan to maintain strong relationships with customers’ IT leadership teams.
✨Understand Compliance Standards
Familiarise yourself with ISO 27001 and ISO 9001 standards, as they are crucial for this position. Be prepared to discuss how you’ve ensured compliance in previous roles and how you would approach maintaining these standards in the new role. This will demonstrate your commitment to quality and security.
