At a Glance
- Tasks: Lead and inspire the Infrastructure Team in Azure cloud services and migration initiatives.
- Company: Join Ultima, a forward-thinking managed services provider committed to diversity and inclusion.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on continuous improvement and career development.
- Why this job: Make a real impact by optimising cloud strategies and driving innovation in managed services.
- Qualifications: Proven leadership in cloud environments and experience as a trusted advisor to stakeholders.
The predicted salary is between 60000 - 80000 £ per year.
We’re looking for a highly experienced Technical Services Manager with deep Azure cloud expertise to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This role is ideal for someone passionate about cloud-first strategy, Azure migration, managed cloud services, and continuous service improvement within a modern managed services environment. This position plays a critical role in helping our customer transition, optimise, and operate Azure-based platforms, ensuring stability, security, and long-term value from cloud investments.
Key Responsibilities:
- Provide leadership and governance for the 2nd/3rd Line Infrastructure & Cloud Team, ensuring strong performance, capability development, and engagement.
- Own and drive Azure cloud services, including IaaS, PaaS, and hybrid environments, within a managed services framework.
- Lead and support Azure migration initiatives, including assessment, planning, execution, and post-migration optimisation.
- Drive service improvement through cloud optimisation, cost management (FinOps), automation, and modernisation initiatives.
- Ensure all infrastructure and Azure cloud services are secure, resilient, compliant, and aligned to customer strategy.
- Build strong relationships with the customer’s IT leadership, acting as their trusted advisor on Azure cloud strategy, roadmaps, and future-state architecture.
- Oversee SLA/OLA performance for infrastructure and Azure managed services, ensuring KPIs and contractual commitments are met.
- Support and mentor team members, fostering deep Azure capability, technical excellence, and career growth.
- Ensure compliance with policies, regulatory requirements, and ISO standards (ISO 27001, ISO 9001).
- Collaborate with Service Delivery, Transition, and Technical Account Management to ensure smooth onboarding of cloud services and migrations into BAU support.
- Produce service performance reports and lead technical and cloud service reviews with the customer.
- Own the technical and cloud relationship with the customer for Infrastructure and Azure Managed Services.
- Shape cloud roadmaps, transformation programmes, and future-state designs aligned to business outcomes.
- Participate in Change Approval Boards (CAB), risk assessments, and cloud governance forums.
- Oversee proactive monitoring, patching, capacity management, backup, DR, and vulnerability remediation across Azure and hybrid environments.
- Represent our managed service business with professionalism, clearly demonstrating ongoing cloud value, optimisation, and innovation.
- Contribute to the design of new Azure managed services offerings and advise customers on adoption opportunities.
Requirements:
- Proven leadership experience within an Infrastructure, Cloud, or Technical Services environment.
- Azure networking, security, and identity.
- Hybrid and multi-cloud environments.
- Azure managed services and operational best practices.
- Experience acting as a trusted advisor to senior stakeholders on cloud strategy and transformation.
- Passionate about cloud modernisation, service improvement, automation, and cost optimisation.
We’re proud to be an equal opportunity, Disability Confident employer. At Ultima, we’re committed to building a diverse and inclusive workplace, so even if your experience doesn’t align perfectly, we encourage you to apply. Apply now, or reach out to our Talent team if you have any questions — we’re always happy to chat about how we can make work, work for you.
Service Technical Manager employer: Ultima
At Ultima, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the rapidly evolving field of cloud services. Our commitment to employee growth is evident through comprehensive training programmes and mentorship opportunities, ensuring that our team members thrive in their careers while contributing to meaningful projects that drive customer success. Located in a hybrid work environment, we provide the flexibility needed for a balanced work-life experience, all while championing diversity and inclusion within our workforce.
StudySmarter Expert Advice🤫
We think this is how you could land Service Technical Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in cloud services. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got Azure expertise, don’t be shy about it. Create a portfolio or a blog where you share insights, projects, or even challenges you've overcome. This not only showcases your knowledge but also positions you as a thought leader.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s cloud strategy. Research their current projects and think about how your experience aligns with their goals. When you can speak their language, you’ll come across as a perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it gives you a chance to showcase your enthusiasm for our cloud-first approach right from the start.
We think you need these skills to ace Service Technical Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Services Manager role. Highlight your Azure expertise and any leadership experience you've had in cloud environments. We want to see how you can inspire our Infrastructure Team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about cloud-first strategies and how you can contribute to our managed services. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements related to Azure migration and service improvement. Numbers speak volumes, so if you’ve optimised costs or improved service delivery, make sure to include those stats. We’re all about results!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we’re always here if you have questions – just reach out!
How to prepare for a job interview at Ultima
✨Know Your Azure Inside Out
Make sure you brush up on your Azure cloud expertise before the interview. Be ready to discuss specific projects you've worked on, especially those involving IaaS and PaaS. This will show that you not only understand the technology but can also apply it effectively.
✨Demonstrate Leadership Skills
As a Service Technical Manager, you'll need to inspire your team. Prepare examples of how you've led teams in the past, focusing on capability development and engagement. Highlight any mentoring experiences to showcase your ability to foster growth in others.
✨Showcase Your Customer Relationship Skills
This role requires building strong relationships with customers. Think of instances where you've acted as a trusted advisor, particularly in cloud strategy discussions. Be ready to explain how you’ve helped clients optimise their cloud investments and ensure compliance.
✨Prepare for Technical Questions
Expect technical questions related to Azure migration, security, and compliance standards like ISO 27001. Brush up on your knowledge of cloud governance and be prepared to discuss how you would handle real-world scenarios, such as risk assessments or service performance issues.
