Security Engineer

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Global Talent Acquisition Manager at Ultima Business Solutions – Driving Digital Transformation with the use of Artificial Intelligence and Automation

Job Title – Security Engineer

Location – Remote

KEY ACCOUNTABILITIES / ROLE PURPOSE

For over 30 years Ultima has offered end to end solutions for clients across the globe including Fulfilment, Managed & Professional Services as well as innovation via our Ultima Labs division.

Our Managed Services division is in a period of extensive growth; we utilise cutting edge technology & solutions to deliver a world class service to our clients.

The Security Engineer will be responsible for ensuring all devices are patched and protected in compliance with industry standards and regulations on a schedule agreed with client as well as assisting the Deskside Support teams with security and patching related escalations. Engagement with client to investigate, present and implement project deliverables in line with the skills and experience of the role.

The Engineer will be completely self-motivated with an ongoing desire to maintain and expand their knowledge with a focus on quality in line with Ultima’s ISO certification and commitment to its clients.

The candidate will be required to primarily work from within Ultima’s ITSM platform aligned with ITIL principles to troubleshoot and resolve incidents, along with completing service and change requests based on the associated Managed Service contract of the client.

MAIN DUTIES AND RESPONSIBILITES

1. Actively strive to improve technical ability through self-study, organised in-house training and attendance of external courses.
2. Continuously contributing to the Ultima Knowledge base with new/repeatable fixes and suggested edits to existing content.
3. Contribute to the continuous service improvement plan for the team processes and procedures.
4. Perform a series of routine proactive checks to ensure the prevention of incidents and service interruption.
5. Escalate issues to relevant Partners, Internal Teams and Client Escalation contacts in line with the P1 Incident Management process.
6. Act as a point of escalation for the wider team as well as to the Service Desk Teams for infrastructure and complex end user incidents.
7. Prioritise and respond to incoming requests ensuring ITIL best practice ticket management is adhered to.
8. Providing technical assistance to a key Ultima client and their IT teams in line with the agreed SLA’s.
9. To always represent Ultima to our client in the most professional way and continually demonstrate our core company values.
10. Supporting the Team Lead in the identification and delivery service improvement initiatives.
11. Ensure that all assigned activities are approached and handled in a consistent logical way and, where possible, in line with the appropriate Standard Operating Procedures and/or Company (ISO) quality standards.
12. Additional activities and responsibilities not covered within the above may also be required as part of specific projects or the wider role of a Senior Technical Support Engineer.

ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE

1. To be knowledgeable and able to demonstrate in depth technical understanding across several of the skills and technologies below:
2. General Microsoft Azure Platform knowledge and specifically around:

1. Concept of IaC (Infrastructure as Code)
2. Deployment of AUM Maintenance Configurations
3. AUM Configuration, Reporting and Troubleshooting

1. Plan and coordinate the deployment of operating system and app patches and updates.
2. Test and validate patches before deployment to ensure compatibility and stability.
3. Prioritize and schedule patches based on risk, urgency, and business impact.
4. Create and maintain documentation for patching processes and procedures.
5. Communicate patching schedules and status to relevant stakeholders.
6. Monitor and troubleshoot patch deployment issues.
7. Work with other IT teams to ensure that applications and systems are compatible with patches.
8. Continuously review and update patching processes to improve efficiency and effectiveness.
9. Document and report on patching metrics and compliance.
10. Ensure that patching is done in compliance with industry standards and regulations.
11. Collaborate with vendor and third-party support teams to address any issues.
12. Monitor and stay informed of new vulnerabilities and patches and make recommendations for future patching and Microsoft Defender configuration.
13. Liaise with customer Compliance teams to convert business compliance requirements into technical implementation within the managed security tools.
14. Ensure managed security tools are operational as per approved business requirements and agreed data is being fed into customer managed SIEM system if available.
15. Attend weekly customer vulnerability meetings.
16. Previous experience in a 2nd/3rd Line or similar Support role as part of a team.
17. Experience using a ticket management system, creating/updating & logging tickets following an ITIL methodology.
18. Experience managing multiple simultaneous activities.
19. Excellent levels of both written and verbal communication skills.
20. The ability to work both independently and as part of a team.
21. The ability to manage time and prioritise activities.

DESIRED KNOWLEDGE, SKILLS & EXPERIENCE

1. The ability to demonstrate knowledge in some of the below would add significant value to your application. Training and development in these technologies/solutions will be provided if required:
2. ITIL Foundation v4 certification
3. Certification in any of the above technologies
4. Foundational networking knowledge

KEY COMPETENCIES REQUIRED FOR ROLE

1. In line with our company values every employee must be able to demonstrate the following qualities:
2. Autonomy – Taking Responsibility – Willingness to show initiative and a readiness to own decisions and their outcomes.
3. Planning and organisation – Being systematic, organised, planning flexibly but effectively.
4. Passion – Analysis and Problem Solving – Analysing and evaluating problems, swiftly determining a corrective course of action in line with Service Level Agreements.
5. Achievement Focus – Driving oneself to achieve, being self-motivated and being seen as determined and committed.
6. Integrity – Quality Focus – Concern for quality, being attentive to detail and willing to try to improve one’s own performance. Understanding and adherence to quality procedures.
7. Decision Taking and Risk Management – Willingness to take difficult decisions and have confidence in your decision making and attitude to risk and impact.
8. Respect – Communication – Clarity and confidence in written and verbal communication. The ability to follow the correct communication and escalation channels.
9. Relationships – Build and maintain positive, productive relationship with colleagues, clients and partners.

Seniority level : Associate

Employment type : Full-time

Job function : Information Technology

Industries : IT Services and IT Consulting

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