At a Glance
- Tasks: Build strong customer relationships and support their journey with tailored solutions.
- Company: Join Trustmarque Ultima, a leading UK tech provider focused on innovation.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Dynamic workplace with opportunities for growth and collaboration.
- Why this job: Make a real impact by delivering exceptional customer experiences in a fast-paced setting.
- Qualifications: Experience in account management and a passion for customer service.
The predicted salary is between 40000 - 45000 £ per year.
Build relationships. Deliver value. Grow your career.
Trustmarque Ultima , we're helping organisations across the UK unlock the power of technology.
As one of the UK's leading providers of cloud, security, digital transformation, AI and managed services, we combine deep technical expertise with exceptional customer service to deliver real business outcomes.
We're looking for an
Internal Account Manager to join our Commercial team in Reading.
This is a fantastic opportunity for someone who enjoys building lasting customer relationships, thrives in a fast-paced environment, and is passionate about delivering an outstanding customer experience.
Working alongside our Account Directors, vendor partners and internal specialist teams, you'll play a key role in supporting customers throughout their journey—from managing quotes and renewals to identifying opportunities for growth and ensuring every project is delivered successfully.
- What you'll be doing
- Build and develop strong relationships with your portfolio of customers, becoming their trusted day-to-day contact.
- Understand your customers' business goals and align Trustmarque Ultima's solutions to help them succeed.
- Support Account Directors in managing customer accounts and delivering an exceptional customer experience.
- Proactively manage quotes, renewals and customer requests through to completion.
- Identify opportunities to upsell and cross-sell our broad portfolio of solutions and services.
- Work closely with vendor, distribution and internal teams to maximise commercial opportunities and gross margin.
- Process sales orders efficiently and ensure projects progress smoothly from start to finish.
- Coordinate internal and external technical resources to meet customer requirements.
- Maintain accurate forecasting and pipeline information within Dynamics 365 CRM.
- Ensure customer projects and resources are invoiced accurately and on time.
- Promote customer engagement through events, webinars and marketing initiatives.
- Continue developing your skills through ongoing learning and professional development.
What we're looking for
You'll be someone who enjoys building relationships, takes ownership of your work and has a genuine passion for delivering outstanding customer service.
Ideally you'll have
- Experience in an Internal Account Management, Account Management or Customer Success role.
- Previous experience within the IT or technology sector.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive approach and the confidence to solve problems independently.
- Commercial awareness with strong influencing and negotiation skills.
- High levels of attention to detail and accuracy.
- Experience using Microsoft Office.
Joining Trustmarque Ultima means becoming part of a business where people genuinely make the difference.
We're passionate about developing our people, celebrating success and creating an environment where everyone can thrive.
Our values underpin everything we do
- Team
- We collaborate, support one another and achieve more together.
- Excellence
- We strive to deliver exceptional outcomes for our customers and each other.
- Empowerment
- We trust our people, encourage innovation and provide opportunities to grow.
Alongside a competitive salary and benefits package, you'll have the opportunity to work with some of the UK's most talented technology professionals while building a rewarding career in one of the country's leading technology solutions providers.
#J-18808-Ljbffr
Internal Account Manager in Reading employer: Ultima
Trustmarque Ultima is an excellent employer for those seeking a meaningful career in security architecture, particularly within the vibrant tech landscape. With a commitment to employee growth, a diverse working environment, and flexible benefits, we empower our team to thrive while designing secure and compliant solutions for our clients. Join us in a role that not only values your expertise but also fosters innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ultima. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ultima before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Account Manager in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ultima:Your cover letter is your chance to shine! Tell us why you want to work at Ultima specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ultima!
How to prepare for a job interview at Ultima
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
