At a Glance
- Tasks: Lead a dynamic Support Engineering team delivering Azure Infrastructure and Workspace services.
- Company: Join Ultima, a global leader in IT solutions with over 30 years of innovation.
- Benefits: Enjoy a full-time role with a supportive culture and opportunities for professional growth.
- Other info: Training in advanced technologies will be provided; ideal for tech enthusiasts ready to lead.
- Why this job: Be part of a rapidly growing team that values quality, training, and continuous improvement.
- Qualifications: Previous supervisory experience in IT support and familiarity with ticket management software required.
The predicted salary is between 48000 - 72000 € per year.
Job Description
IT Team Leader
Hours - Monday to Friday - 37.5 Hour week (7.5-hour days plus Lunch)
For over 30 years Ultima has offered end to end solutions for clients across the globe including Fulfilment, Managed & Professional Services as well as innovation via our Ultima Labs division.
Our Managed Services division is in a period of extensive growth; we utilise cutting edge technology & solutions to deliver a world class service to our clients.
The role of the Team Leader is to provide Leadership, Governance, and technical hands-on support of the regionally based Support Engineering team. The Team deliver Azure Infrastructure and Workspace managed services as well as assisting the Deskside Support teams and customer IT Teams with escalations.
The Team Leader will be completely self-motivated with a focus on quality in line with Ultima's ISO certification and commitment to its clients.
Main Duties and Responsibilities:
- To Lead and Govern through regular one to ones, focusing on performance development, Training, and wellbeing of the regional team.
- Leadership and governance of the team deliverable, such as SLA achievement, general ticket management and project delivery.
- Act as a point of escalation to the GTO team for technical, procedural, and pastoral issues.
- Continuously contributing to the Ultima Knowledge base with new/repeatable fixes and suggested edits to existing content.
- Actively strive to improve technical ability through self-study, organised in-house training and attendance of external courses
- Contribute to the continuous service improvement plan for the team processes and procedures.
- Ensure that all assigned activities are approached and handled in a consistent logical way and, where possible, in line with the appropriate Standard Operating Procedures and/or Company (ISO) quality standards
- To always represent Ultima to our client in the most professional way and continually demonstrate our core company values.
- Perform routine proactive checks to ensure the prevention of incidents and service interruption.
- Escalate issues to relevant Partners, Internal Teams and Escalation contacts in line with defined escalation processes.
Essential Knowledge, skills and experience:
- Previous experience in a Supervisory Support role.
- Preferred experience using a Ticket Management Software, creating/updating & logging tickets following an ITIL methodology.
- Proven ability to build effective relationships with colleagues and customers, and within a team.
- Ability to work under pressure and to agreed deadlines, prioritising workload accordingly.
- Must be conscientious with attention to detail.
- Commercial mindset with ability to work independently.
- Contribute, create, and drive individual, team and company targets and objectives.
- To be knowledgeable and have some practical experience working across one or more of the technologies below:
- Microsoft Client/Server Operating Systems
- Microsoft Intune
- Microsoft Defender for Endpoints
- Microsoft Active Directory, Azure Active Directory
- Microsoft Azure infrastructure platform support (Compute, Network, Storage)
Desired knowledge, skills and experience:
- The ability to demonstrate knowledge in some of the below would add significant value to your application. Training and development in these technologies/solutions will be provided if required.
- ITIL Foundation v4 certification
- Certification in any of the above technologies.
- Patch management experience
- PowerShell scripting
IT Team Lead in Belfast employer: Ultima
At Ultima, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Belfast that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive training programs and a focus on well-being, ensuring that our IT Team Lead can thrive while leading a talented support engineering team. With a strong emphasis on quality and client satisfaction, you'll be part of a forward-thinking company that values your contributions and supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Team Lead in Belfast
✨Tip Number 1
Familiarize yourself with ITIL methodologies, as this role emphasizes the importance of ticket management and service delivery. Understanding how to create, update, and log tickets effectively will give you a significant edge.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to lead and govern will resonate well with the hiring team.
✨Tip Number 3
Demonstrate your technical knowledge by being prepared to discuss your experience with Microsoft Client/Server Operating Systems. Being able to speak confidently about your hands-on experience will set you apart.
✨Tip Number 4
Research Ultima's core values and be ready to discuss how your personal values align with theirs. Showing that you can represent the company professionally will be crucial in your interview.
We think you need these skills to ace IT Team Lead in Belfast
Some tips for your application 🫡
Understand the Role:Take the time to thoroughly read the job description for the IT Team Lead position at Ultima. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience:In your CV and cover letter, emphasize your previous supervisory support experience and any familiarity with ticket management software. Be specific about your achievements in these areas to demonstrate your capability.
Showcase Leadership Skills:Since the role involves leadership and governance, provide examples of how you've successfully led teams or projects in the past. Mention any training or development initiatives you've implemented.
Tailor Your Application:Customize your cover letter to reflect Ultima's core values and commitment to quality. Make sure to express your enthusiasm for contributing to their Managed Services division and improving team processes.
How to prepare for a job interview at Ultima
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on performance development and team wellbeing.
✨Understand ITIL Methodology
Since experience with Ticket Management Software and ITIL methodology is preferred, brush up on these concepts. Be ready to discuss how you've applied ITIL principles in your previous roles.
✨Highlight Technical Knowledge
Make sure to showcase your technical expertise, especially in Microsoft Client/Server Operating Systems. If you have experience with PowerShell scripting or patch management, be prepared to discuss specific projects or challenges you've faced.
✨Demonstrate a Commercial Mindset
Ultima values a commercial mindset, so think about how you've contributed to business objectives in your previous roles. Share examples of how you've prioritized workload and met deadlines while maintaining quality standards.
