At a Glance
- Tasks: Build relationships and help customers maximise their Microsoft investments.
- Company: Join Trustmarque Ultima, a leader in tech solutions and cyber security.
- Benefits: Enjoy competitive salary, generous leave, and a range of employee perks.
- Other info: Be part of a collaborative culture focused on empowerment and excellence.
- Why this job: Make a real impact by driving customer success and digital transformation.
- Qualifications: Experience in customer-facing roles and knowledge of Microsoft technologies.
The predicted salary is between 70000 - 80000 £ per year.
Trustmarque Ultima brings together two of the UK's most respected technology organisations, creating a powerhouse of expertise across Cloud, Data, AI, Managed Services, Digital Transformation, and Cyber Security. As we continue to grow, we're looking for an experienced Customer Success Manager to help our customers maximise the value of their Microsoft investments while supporting their security, compliance, and digital transformation goals.
The Opportunity
As a Customer Success Manager, you'll act as a trusted advisor to a portfolio of customers, helping them realise measurable business value from Microsoft technologies. You'll work closely with senior business and technical stakeholders to drive adoption, improve outcomes, strengthen governance, and support cyber resilience initiatives. This is a highly visible, customer-facing role where you'll collaborate with specialists across Microsoft, Cloud, Data, and Cyber Security practices to deliver exceptional customer experiences and long-term success.
What You'll Be Doing
- Building trusted relationships with key customer stakeholders
- Developing and executing Customer Success Plans aligned to business objectives
- Driving adoption and value realisation across Microsoft solutions
- Leading governance reviews and strategic customer engagements
- Identifying opportunities to improve productivity, compliance, security, and operational efficiency
- Supporting customers on their digital transformation and cyber security journeys
- Collaborating with sales, technical, and delivery teams to ensure successful outcomes
- Identifying opportunities for additional consultancy and professional services engagements
What We're Looking For
- Experience in Customer Success, Account Management, Customer Engagement, or a similar customer-facing role
- Strong understanding of Microsoft technologies, including Microsoft 365 and Azure
- Ability to translate technical solutions into clear business value
- Excellent stakeholder management and communication skills
- Commercial awareness and a customer-first mindset
- Passion for helping customers achieve measurable outcomes
Desirable experience includes exposure to Microsoft Security solutions, compliance and governance initiatives, cyber security programmes, and Microsoft-funded engagements.
Why Trustmarque Ultima?
This is a fantastic opportunity to join a newly combined organisation at an exciting stage of growth and transformation. You'll work alongside some of the industry's leading Microsoft and Cyber Security experts, helping customers unlock the full potential of technology while delivering secure, sustainable business outcomes.
More importantly, you'll become part of a culture built around our core values:
- Team – We achieve more together, collaborating across our business to deliver the best outcomes for our customers and each other.
- Excellence – We continually strive to exceed expectations, delivering outstanding service, expertise, and results in everything we do.
- Empowerment – We trust our people to take ownership, make an impact, and drive meaningful change for our customers and colleagues.
What We Offer
- Competitive salary
- 25 days annual leave, increasing with service
- Bank holidays
- 2 volunteering days per year
- 1 personal day annually
- Company-matched pension
- Life assurance
- Enhanced parental leave
- Holiday purchase scheme
- Cycle to Work scheme
- Access to a wide range of additional employee benefits
At Trustmarque Ultima, we're committed to creating an inclusive environment where everyone can thrive. We welcome applications from all backgrounds and are proud to be an equal opportunities employer. If you're passionate about customer success, Microsoft technologies, and helping organisations drive secure digital transformation, we'd love to hear from you.
Customer Success Manager in England employer: Ultima
Trustmarque Ultima is an exceptional employer that fosters a collaborative and empowering work culture, where employees are encouraged to take ownership and drive meaningful change. With a strong focus on professional growth, you will have the opportunity to work alongside industry-leading experts in Microsoft technologies and Cyber Security, while enjoying a competitive salary and a comprehensive benefits package that includes generous annual leave, volunteering days, and enhanced parental leave. Join us in our mission to help customers unlock the full potential of technology in a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ultima. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ultima before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ultima:Your cover letter is your chance to shine! Tell us why you want to work at Ultima specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ultima!
How to prepare for a job interview at Ultima
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
