At Ultima Displays, we help brands make a lasting impact through high-quality, creative display solutions. As a B2B provider serving trade-only customers, we equip our partners with the products, tools, and expertise they need to succeed.
Role Purpose
As an Internal Account Manager, you will be a trusted partner to our customers, driving growth through proactive engagement and tailored solutions. You will form part of a Regional Sales & Customer services team, working collaboratively to grow revenue and deliver exceptional customer services. You will manage a portfolio of up to 150 accounts, ensuring exceptional service while supporting regional revenue targets. This role is key to strengthening customer relationships and contributing to Ultima’s continued success.
Key Responsibilities
Customer Relationships
- Build and maintain strong, trusted relationships with customers.
- Act as the primary point of contact for enquiries and support throughout the sales process.
- Drive revenue by developing existing accounts, onboarding new customers, and reactivating lapsed accounts.
- Identify opportunities for cross-selling and up-selling, providing product demonstrations where required.
- Create, manage, and convert quotations for key customers in the region.
- Organise customer visits for Key Account Managers and invite customers to our Showroom and Customer Experience Centre.
Digital & Marketing Engagement
- Promote marketing campaigns, events, and digital tools to enhance customer engagement.
- Encourage adoption of e-commerce platforms and digital resources.
- Work closely with Key Account Managers, Customer Service, and Operations teams to deliver outstanding customer experiences.
KPIs & Targets
- Regional Sales Growth: Achieve the overall revenue growth target for the region
- Active Customers: Achieve the targets set for growth in Active Customers (through new customer acquisition, customer retention and customer reactivation)
- E-commerce activation: Growth in revenue generated via e-commerce
- Outbound Calls: Dedicated time for outbound proactive calls to existing customers
- Pipeline Management: Maintain an active sales pipeline aligned to regional targets.
- Revenue: Achieve agreed regional sales targets.
Skills & Experience
- Communication: Strong verbal and written skills, particularly over the phone.
- Problem Solving: Ability to take ownership of issues and deliver effective solutions.
- Sales Aptitude: Motivated to achieve targets and deliver results.
- CRM Experience: Familiarity with CRM systems or similar tools.
- Commercial Awareness: Ability to interpret sales data, pricing, and trends.
- Negotiation & Time Management: Skilled in managing priorities and influencing outcomes.
Qualifications
- Education: Bachelor’s degree in Business, Sales, Marketing, or equivalent professional experience.
- Experience: 1–2 years in a sales or customer-facing role.
- Technical Skills: Proficiency in Microsoft Office (Excel, PowerPoint), CRM software, and digital sales tools. Familiarity with social media in a business context is an advantage.
Company Culture & Benefits
At Ultima Displays, our culture is built on FACT:
- Family – We support and respect one another, creating a sense of belonging.
- Adapt – We embrace change and create solutions for our customers.
- Connect – We stay close to our customers, markets, and trends to remain relevant and responsive.
- Trust – We build trust through integrity, transparency, and consistency.
We believe work should be rewarding and enjoyable. Our values guide everything we do, from delivering exceptional customer experiences to fostering collaboration and innovation.
Benefits include:
- Competitive salary and performance-based incentives.
- Health and wellbeing support, including access to counselling and physiotherapy.
- Mental Health First Aiders and a culture that encourages open conversations about wellbeing.
- Fair pay and retirement benefits.
- Opportunities for personal growth, development plans, and leadership training.
- Inclusion and diversity initiatives to ensure everyone feels valued.
- A positive, supportive environment where success is celebrated and ideas thrive.
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