At a Glance
- Tasks: Provide essential IT support and troubleshoot technical issues for staff and students.
- Company: Join Ulster University, a leader in innovation and education.
- Benefits: Competitive salary, flexible working, and career progression opportunities.
- Other info: Supportive workplace with a commitment to gender equality and inclusivity.
- Why this job: Kickstart your IT career in a dynamic environment with hands-on experience.
- Qualifications: HNC/HND or equivalent in ICT, or relevant experience in technical support.
The predicted salary is between 28778 - 32097 £ per year.
ICT Support Technician (2nd-Level)
Department: Digital Services
Grade: 5 (£28,778 - £32,097)
Responsible to: Head of Customer Services and Support
Campus: Belfast
Reference: 038047
Permanent / Full Time
- ABOUT US -
We are a university with a national and international reputation for excellence, innovation and regional engagement, making a major contribution to the economic, social and cultural development of Northern Ireland.
Our core business activities are teaching and learning, widening access to education, research and innovation, and technology and knowledge transfer.
- THE ROLE -
Are you passionate about technology and looking to kickstart your career in IT? Join our dynamic Digital Services team as an ICT Support Technician at Ulster University, where you’ll play a vital role in providing essential IT support to staff, students, and visitors across campus. This is an entry-level role perfect for individuals looking to grow and advance their skills in a thriving IT environment. This role not only offers hands-on experience but also ample opportunity for career progression.
As an ICT Support Technician, you will deliver 2nd-line IT technical support by resolving a range of IT issues, supporting staff, students, and visitors with technical problems based at your campus location. You’ll troubleshoot and solve escalated issues, delivering solutions that keep the university running smoothly. The role requires an understanding of IT Service Management and knowledge of current computing technologies. As this is an entry level post, a training and development plan is scheduled.
- ABOUT YOU -
- Hold an HNC/HND, Foundation degree, NVQ Level 4 or equivalent (or higher), with relevant ICT content, or be in the final 6 months of a degree programme with relevant ICT content.
Or
- Can demonstrate appropriate experience relevant to an ICT technical support (2nd-level) environment.
- Experience providing 2nd-level ICT service request and incident management support.
- Experience in problem analysis and resolution activities in an ICT technical support environment.
- Experience in configuring and deploying hardware and software, including portable devices.
For further information and to submit your application, click APPLY.
Please find our employee benefits on our website.
Ulster University holds a Silver Athena SWAN award in recognition of our commitment to advancing Gender equality in higher education. You can read more about what this means on our University website. The University has a range of initiatives to support a family friendly working environment, including flexible working.
The University is an equal opportunities employer and welcomes applicants from all sections of the community, particularly from those with disabilities. Appointment will be made on merit.
ICT Support Technician (2nd-Level) in Belfast employer: Ulster University
Ulster University is an exceptional employer, renowned for its commitment to excellence and innovation in education. As part of our Digital Services team, you will benefit from a supportive work culture that prioritises employee growth through training and development opportunities, all while enjoying a family-friendly environment in the vibrant city of Belfast. Join us to kickstart your IT career in a role that not only offers hands-on experience but also paves the way for future advancement within a prestigious institution.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Technician (2nd-Level) in Belfast
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Ulster University!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Ulster University.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace ICT Support Technician (2nd-Level) in Belfast
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Ulster University and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Ulster University
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Ulster University.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Ulster University will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
