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- Tasks: Provide clerical support and first line Helpdesk assistance for Estates Services.
- Company: Join a renowned university committed to excellence and regional development.
- Benefits: Enjoy flexible working options and a family-friendly environment.
- Why this job: Be part of a supportive culture that values diversity and gender equality.
- Qualifications: No specific qualifications required; just a willingness to learn and help.
- Other info: This is a permanent, full-time role with a competitive salary.
The predicted salary is between 20000 - 24000 £ per year.
Department: Estates Services
Grade: 3 (£24,050 - £24,600 per annum)
Responsible to: Administration Manager
Campus: Coleraine
Closing Date: 25 February 2025 at 23.30
Reference Number: 034183 (Permanent / Full Time)
- ABOUT US -
We are a university with a national and international reputation for excellence, innovation and regional engagement, making a major contribution to the economic, social and cultural development of Northern Ireland. Our core business activities are teaching and learning, widening access to education, research and innovation and technology and knowledge transfer.
- THE ROLE -
The postholder will be responsible to the Administrative Manager for the provision of clerical support in relation to Estates Services activities, including first line Helpdesk support, to ensure that a quality service is provided to staff, students and members of the public.
- ABOUT YOU -
You will maintain and update records using university and department electronic data management and processing systems. You will be responsible for the provision of a Helpdesk service across all campuses, to include input, processing to appropriate workgroups/managers, updating of databases, dealing with queries in a professional manner, and highlighting any areas of concern to senior colleagues. You will data input to Estates Services databases ensuring all internal control processes and policies are adhered to and generate reports as required.
Ulster University holds a Silver Athena SWAN Award in recognition of our commitment to advancing Gender equality. The University has a range of initiatives to support a family friendly working environment, including flexible working. The University is an equal opportunities employer and welcomes applicants from all sections of the community, particularly from those with disabilities. Appointment will be made on merit.
Clerical Assistant - Estates Services employer: Ulster University
Contact Detail:
Ulster University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Assistant - Estates Services
✨Tip Number 1
Familiarise yourself with the specific clerical tasks mentioned in the job description, such as Helpdesk support and data management. Understanding these responsibilities will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Research the Estates Services department and its role within the university. Being able to discuss how you can contribute to their goals will show your genuine interest in the position.
✨Tip Number 3
Prepare examples from your past experiences that showcase your organisational skills and ability to handle queries professionally. This will help you stand out as a candidate who can provide excellent service.
✨Tip Number 4
Network with current or former employees of the university, if possible. They can provide insights into the work culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Clerical Assistant - Estates Services
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Clerical Assistant position. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous clerical or administrative experience, particularly in a helpdesk or customer service environment. Use specific examples to demonstrate your ability to manage queries and maintain records.
Showcase Your Skills: Make sure to mention your proficiency with electronic data management systems and your ability to generate reports. Highlight any technical skills that may be relevant to the role, such as familiarity with databases or software used in administrative tasks.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a clerical role.
How to prepare for a job interview at Ulster University
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Clerical Assistant in Estates Services. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as providing Helpdesk support and maintaining records.
✨Showcase Your Communication Skills
As this role involves dealing with queries from staff, students, and the public, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively handled customer service situations or resolved issues in previous roles.
✨Familiarise Yourself with Data Management Systems
Since the position requires maintaining and updating electronic data management systems, it would be beneficial to familiarise yourself with common data management tools. If you have experience with specific software, be ready to discuss it during the interview.
✨Highlight Your Attention to Detail
The role involves data input and generating reports, which requires a keen eye for detail. Prepare to share examples of how you've ensured accuracy in your work, whether through double-checking data or following internal control processes.
