Operations Supervisor in London

Ulla Johnson is seeking an Operations Supervisor for our Sloane Street location in London. This role oversees all back-of-house activity in the store, ensuring it meets company standards. The Operations Supervisor is directly responsible for stockroom organization and for training and coaching the team on back-of-house procedures, and will also play a key role in executing new company operational initiatives.

Key Objectives:

• Responsible for all stock processes in store including but not limited to: warehouse receiving, transfers, discrepancy reporting, BOH stock standards, adjustments reporting, cycle counts, and physical inventory.
• Oversee daily omnichannel fulfillment processes and inventory availability, ensuring the optimal client experience.
• Owner of BOH organization and supplies management.

Stock Responsibilities include but are not limited to:

• Processing all incoming transfers with a high degree of detail and urgency, ensuring inventory accuracy and timely reporting of any receiving discrepancies.
• Partnering closely with Director of Global Operations on all components of allocation, inventory accuracy, and operational processes.
• Proactively communicating low stock of best-seller styles and assisting with client reserves with team and management.
• Planning and leading annual inventory and maintaining inventory integrity with activities including but not limited to monthly cycle counts, style swaps, department cycle counts, SKU inspection reports, etc.
• Overseeing and confirming all incoming and outgoing packages including BOH organization and tracking communication to sales team for clients.
• Executing consolidations, store to store transfers, and returns to warehouse expediently with high degree of accuracy, including returns to warehouse or transfer requests to other locations.
• Pulling received new receipts for VM display.
• Reporting any needed store inventory stock adjustments including damages, shoplifting, or corporate requests to the Director of Global Operations in timely manner.

Omnichannel process responsibilities include but are not limited to:

• Always ensuring the highest degree of accuracy for product availability to offer best client experience.
• Participating in and executing new omnichannel initiatives including new service rollouts or process changes.
• Ensuring the organization of all omni-process areas are always organized and stocked with any required supplies.
• Ensuring all store team members are trained in any omni-fulfilment process requiring store intervention.

BOH Organizational and Supplies Management responsibilities:

• Manage and maintain clear and labeled BOH areas including but not limited to live inventory, client owned goods, inbound/outbound packages, damages, repairs, dry-cleaning, and holds.
• Maintain repair log and partner closely with relevant Corporate teams as needed to ensure customer and in-store repairs are handled in a timely manner.
• Ensure stockroom organization to maximize the store productivity, ease of sale and minimize damage to product due to improper storage/handling.
• Maintain and control all store supplies and packaging to ensure location is never out or overstocked in necessary office, selling, and cleaning supplies.

Team Supervisor responsibilities include but are not limited to:

• Participate in and occasionally lead daily store meetings related to standards or policy/process updates or general compliance.
• Support floor coverage when necessary, ensuring the highest level of client service.
• In collaboration with the store manager and as a key holder, be responsible for supporting the selling team, ensuring efficient and fast replenishment of merchandise on the selling floor and shortening the waiting time of clients.
• Be competent in cash procedures and provide support in opening/closing of the store as a key holder.
• Maintain loss prevention standards through awareness and adherence to store policies and maintain Loss Prevention Log.

Experience:

• 1-3 years of stock and/or operations experience.
• Experience managing a support team (1-3 people).
• Strong organizational skills.
• Knowledgeable on operational standards.
• Excellent written and verbal communication skills.
• Able to navigate Microsoft Word and Excel.
• Strong attention to detail.
• Excellent time & attendance record.
• Flexible and adaptable.

Skills:

• Strong organizational and communication skills.
• Proficiency in English.
• Ability to multitask and work with agility across multiple projects.
• Proficiency in MS suite (Excel, Outlook, Powerpoint) and familiarity with retail systems.

Professional and Personal Characteristics:

• Understands importance of brand stewardship and protecting brand equity.
• Drives for excellence in all areas.
• Ability to see projects through to completion.
• Can manage up and effectively summarize challenges, needs, opportunities in a clear and professional manner.
• Professional, curious, diligent, flexible, and collaborative.
• Empathy and respect for others.

Ulla Johnson is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.