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- Tasks: Engage with clients, manage inquiries, and support testing and inspection programs.
- Company: Join UL Solutions, a global leader in safety science, transforming challenges into opportunities.
- Benefits: Enjoy a full-time role with a chance to work on impactful projects and collaborate with top retailers.
- Why this job: Make a difference by ensuring product safety and sustainability while building strong client relationships.
- Qualifications: Bachelor's degree and 5 years of experience in customer service or similar roles required.
- Other info: Knowledge of French is a plus; strong MS Office skills needed.
The predicted salary is between 36000 - 60000 £ per year.
Senior Program Specialist for Retail Clients
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Senior Program Specialist for Retail Clients
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Senior EMEA Talent Acquisition Advisor at UL Solutions | Working for a safer world
Job Description
As UL Solutions business continues to grow, we have a superb opportunity for you to join our Retail and Consumer Products (RCP) team in the UK as our new Senior Program Specialist!
Reporting to the Sales Manager, youwill beresponsible for establishing, maintaining and growing relationships with ULS clients by supporting them in matters related to testing, audits and inspection Client Programs.
Responsibilities
- Serves as a primary point of contact and connection between ULS customers and RCP Client Program Team.
- Engages with customers to address their inquiries, advise and solve issues related to the Client Programs.
- Participates in client discussions regarding testing, audits, inspections and/or other services and program development needs.
- Collaborates with other teams, e.g. Operations, Support Services, Quality Assurance, Sales, Business Development and other stakeholders to provide the best client experience.
- Ensures that the Client Program requirements are clearly documented, communicated and updated throughout the organization.
- Creates dashboards and prepares reports, summaries and KPIs based on customer requirements.
- Reviews and updates clients’ documentation and works on improving the Client Programs.
Qualifications
- Bachelor’s degree in Business, Administration or related.
- 5 years of working experience in a similar role or in customer service, client support, technical support etc.
- Strong knowledge of MS Office (Word, PowerPoint, Excel, Outlook). Good knowledge of Power BI and/or Power Automate would be a strong asset.
- Ability to work with data sheets and create dashboards.
- Pro-active approach and ability to build and maintain relationships with stakeholders at all levels.
- Excellent interpersonal skills and ability to find alternative solutions.
- A strong team player who is able to successfully collaborate with the team and stakeholders.
- Knowledge of French language would be nice to have.
About Us
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
About The Team
From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people’s lives.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Project Management and Customer Service
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Industries
Professional Services and Engineering Services
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Senior Program Specialist for Retail Clients employer: UL Solutions
Contact Detail:
UL Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Program Specialist for Retail Clients
✨Tip Number 1
Familiarise yourself with UL Solutions' core values and mission. Understanding their commitment to safety and sustainability will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of UL Solutions on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations for the Senior Program Specialist role.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to build and maintain relationships with clients. Highlighting your proactive approach and problem-solving skills will be crucial in interviews.
✨Tip Number 4
Brush up on your data analysis skills, particularly with MS Office and Power BI. Being able to discuss how you've used these tools to create dashboards or reports in previous roles will set you apart as a strong candidate.
We think you need these skills to ace Senior Program Specialist for Retail Clients
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, client support, and project management. Emphasise any specific achievements that demonstrate your ability to build and maintain relationships with clients.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities of the Senior Program Specialist role. Mention your experience with MS Office and any knowledge of Power BI or Power Automate, as these are strong assets for the position.
Showcase Interpersonal Skills: Since excellent interpersonal skills are crucial for this role, provide examples in your application of how you've successfully collaborated with teams and stakeholders in previous positions.
Highlight Proactive Problem Solving: Demonstrate your proactive approach by including specific instances where you identified issues and implemented solutions in your past roles. This will show your potential employer that you can effectively address client inquiries and challenges.
How to prepare for a job interview at UL Solutions
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Program Specialist. Familiarise yourself with client program management, testing, audits, and inspections, as these will be key topics during your interview.
✨Showcase Your Interpersonal Skills
Since this role involves building relationships with clients and stakeholders, be prepared to discuss examples of how you've successfully managed client relationships in the past. Highlight your communication skills and ability to resolve issues.
✨Demonstrate Technical Proficiency
Be ready to talk about your experience with MS Office, especially Excel for data analysis and dashboard creation. If you have knowledge of Power BI or Power Automate, make sure to mention it, as it could set you apart from other candidates.
✨Prepare Questions for the Interviewers
Have insightful questions ready to ask your interviewers about the company culture, team dynamics, and specific challenges faced by the RCP team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
