At a Glance
- Tasks: Support a luxury fashion brand by managing client needs and coordinating projects.
- Company: Join UL Solutions, a global leader in safety science and sustainability.
- Benefits: Enjoy competitive salary, annual bonus, flexible work, and continuous learning opportunities.
- Other info: Work in a dynamic environment with excellent career growth and community involvement.
- Why this job: Be the go-to contact for a major client and make a real impact in the fashion industry.
- Qualifications: Bachelor's degree and strong communication skills; customer service experience is a plus.
The predicted salary is between 28350 - 34650 £ per year.
From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we're involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly.
As a Client Program Specialist, you'll work closely with a key client, helping them navigate testing, inspection, and audit services while collaborating with teams across the business to deliver an exceptional customer experience. This is a great opportunity for someone early in their career who enjoys communication, project coordination, data, and client interaction.
- Be the go-to contact for one of our major fashion industry clients.
- Work from the client's London office 3 days per week and build strong day-to-day relationships.
- Help answer questions, solve issues, and support client needs related to testing, inspections, and audits.
- Partner with teams across UL Solutions including Operations, Quality, Sales, and Business Development.
- Create reports, dashboards, and KPIs that help track performance and improve programs.
- Keep client requirements organized, updated, and communicated across the business.
- Support continuous improvements and help make our client programs even better.
Qualifications:
- Bachelor's degree in Business, Administration, or a related field.
- Experience in customer service, client support, sales, or account coordination is a plus - but we're also happy to consider early-career professionals.
- Comfortable using Microsoft Office (Excel, PowerPoint, Outlook, Word).
- Interest in data, reporting, and process improvement.
- Experience with Power BI or Power Automate is a bonus.
- Strong communication and relationship-building skills.
- A proactive, entrepreneurial, curious mindset and willingness to learn.
- Team player who enjoys collaborating with different people and functions.
- Able to work in London three days per week.
Total Rewards: We understand that rewards are an important consideration as you plan the next step in your career. The salary range for this position is based on multiple factors, including job-related knowledge/skills, experience, geographical location, and other factors. This position is eligible for an annual bonus with a target payout of 5% of base salary. You'll also enjoy annual paid leave, access to our ULS University to support continuous learning and career growth, two volunteering days each year to participate in community activities, and flexible working arrangements designed to help you balance work and life.
This role is gender-neutral and open to all qualified applicants, regardless of gender identity or expression.
Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com
Client Program Specialist employer: UL, LLC
UL Solutions is an exceptional employer that prioritises employee experience and growth, offering a hybrid work environment in Basingstoke, UK. With a strong commitment to professional development, including access to ULS University for continuous learning, and a comprehensive benefits package, employees are empowered to innovate and contribute to meaningful projects that enhance safety and sustainability globally. Join a diverse community where your ideas and passion can make a real impact in creating a safer world.
StudySmarter Expert Advice🤫
We think this is how you could land Client Program Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UL, LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UL, LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Program Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UL, LLC:Your cover letter is your chance to shine! Tell us why you want to work at UL, LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UL, LLC!
How to prepare for a job interview at UL, LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
