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- Tasks: Help Londoners save water and money with home visits and expert advice.
- Company: Groundwork London, a charity focused on sustainable community development.
- Benefits: Competitive pay, flexible hours, and the chance to make a real difference.
- Why this job: Join a vital mission to promote water conservation and support local communities.
- Qualifications: Basic plumbing or handyman skills and a passion for customer service.
- Other info: Exciting role with opportunities for personal growth and community impact.
The predicted salary is between 24000 - 36000 £ per year.
Do you have basic plumbing or handyman skills? In this role you’ll help Londoners save water and money. You’ll need to be customer focussed, target driven and provide excellent customer service.
London and the Thames Valley have been designated as areas of ‘Severe Water Stress’ by the UK Government and, as such, it is vital that we use water more wisely and learn to save water for future generations.
Working in partnership with Thames Water, we offer Smarter Home Visits to customers in the London and Thames Valley regions. These visits consist of attending customer homes, giving advice on water saving and offering to supply and fit free water saving devices.
Owning to specific needs of the programme, we are seeking people who will be delivering home visits working in and around the South West and West side of London and Croydon areas. This role involves vocational driving and the ability to be reasonably insured on our vehicle policy.
Groundwork London is a social and environmental regeneration charity, working with partners to build sustainable communities where individuals and enterprise prosper. This position is an exciting opportunity to work in a key role in the delivery of our partnership programme with Thames Water.
Apply now: If you think you have the necessary skills and experience, please read the Job Description and send your CV and covering letter (explaining how you meet the requirements of the JD) to: Londonjobs@groundwork.org.uk Quoting ref: 1243/SHVA
Closing date for applications: Midday, 9th February 2026
Interviews: 12th & 13th February via MSTeams. We encourage early applications for this role, as interviews will be scheduled throughout the recruitment period.
Appointment to this role is subject to a basic records check through the Disclosure and Barring Service (DBS). Groundwork London is an equal opportunities employer and welcomes applications from all members of the community and are keen to have a diverse workforce to meet our beneficiaries’ needs.
Smarter Home Visit Advisor employer: UKundwork London
Contact Detail:
UKundwork London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smarter Home Visit Advisor
✨Tip Number 1
Get to know the company! Research Groundwork London and Thames Water, and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping Londoners save water, think of examples from your past experiences where you've provided excellent service. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your handyman skills! If you have any plumbing or DIY experience, be sure to highlight it. You might even want to prepare a few tips on water-saving devices to discuss during your interview.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your CV gets seen by the right people and shows your enthusiasm for the role.
We think you need these skills to ace Smarter Home Visit Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your plumbing or handyman skills, as well as any customer service experience. We want to see how you can help Londoners save water and money, so be specific about your relevant experiences!
Craft a Compelling Cover Letter: In your cover letter, explain how you meet the requirements of the job description. We love seeing enthusiasm, so let us know why you're excited about helping communities save water and how you can contribute to our mission.
Showcase Your Customer Focus: Since this role is all about providing excellent customer service, share examples of how you've gone above and beyond for customers in the past. We want to know how you can make a positive impact during home visits!
Apply Early!: Don’t wait until the last minute to submit your application. We encourage early applications, as interviews will be scheduled throughout the recruitment period. Head over to our website and get your application in!
How to prepare for a job interview at UKundwork London
✨Know Your Stuff
Brush up on your basic plumbing and handyman skills before the interview. Be ready to discuss specific examples of how you've used these skills in the past, especially in customer-focused situations. This will show that you’re not just knowledgeable but also practical.
✨Customer Service is Key
Since this role is all about helping Londoners save water and money, think of times when you’ve provided excellent customer service. Prepare to share stories that highlight your ability to connect with customers and solve their problems effectively.
✨Understand the Mission
Familiarise yourself with Groundwork London's mission and the importance of water conservation. Being able to articulate why this role matters and how it contributes to the community will demonstrate your commitment and passion for the job.
✨Be Ready to Drive
As this role involves vocational driving, make sure you have a valid driving licence and understand the vehicle policy. Be prepared to discuss your driving experience and how you ensure safety while on the road, as this is crucial for home visits.
