Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong client relationships and oversee contract performance while leading your team.
- Company: Ground Control is a tech-driven grounds maintenance company serving over 50,000 properties across the UK.
- Benefits: Enjoy flexible working, competitive salary, bonuses, gym memberships, and career development opportunities.
- Other info: We value diversity and are committed to creating an inclusive workplace for all.
- Why this job: Join a dynamic team focused on growth, collaboration, and making a real impact in client relations.
- Qualifications: Strong communication skills, account management experience, and proficiency in MS 365 and Power BI required.
The predicted salary is between 36000 - 60000 £ per year.
Client Relationship Manager
Location: Billericay with a blend of working from home, office and site visits
Full-time
Competitive salary + benefits
————————————————————————————–
Do you love building strong client relationships and making sure no detail slips through the cracks?
At Ground Control, we’re not just about meeting targets, we’re about creating real connections with our high profileclients and helping them thrive, while providing that top-class care.You’ll be the first point of contact, resolving escalations, driving contract performance, and guiding your team to deliver consistently great service.
What You’ll Do:
This is a hands-on role with a strategic edge. You’ll spend part of your week working from home, part meeting clients on-site, and part collaborating with internal teams to keep everything running smoothly.
Nurture client relationships – regular KIT calls, quarterly business reviews, site visits, and quick resolution of complaints or escalations.
Oversee contracts & renewals – review profitability, apply pricing uplifts, and ensure contracts stay sustainable.
Lead & support your team – guide day-to-day account management while empowering the team to handle routine tasks; step in for escalations and complex issues.
Drive revenue growth – identify upsell opportunities, pass leads to Business Development, and increase quote conversion rates.
Manage your time with autonomy – balance travel, meetings, and administrative duties.
Keep things on track – chase invoicing queries, close off outstanding PPM billing, and maintain accurate client documentation.
Analyse performance – use Power BI, KPI reports, and client portals to spot trends and drive improvements.
What We’re Looking For:
Must-haves:
Strong client relationship and complaint-handling skills.
Proven account management experience in a service-led environment.
Excellent communicator with influence at all levels.
Confident with MS 365, Outlook, Power BI, and client portals.
Resilient, organised, and able to juggle multiple priorities.
Comfortable travelling to client sites across an easily commutable region.
Nice-to-haves:
Experience in facilities management, utilities, retail, or housing.
Project/programme management know-how
Who You Are:
You’re not just a safe pair of hands – you’re the person people turn to when the pressure’s on. You can step in, take control, and see things through without fuss. You balance diplomacy with decisiveness, and you’re as comfortable in a boardroom review as you are walking a site in hi-vis. You know how to motivate your team, keep clients happy, and protect the bottom line.
Why join us:
Career Development Focus: We’re committed to supporting your professional growth with clear career paths, training, and tailored development programs, including our GC Leadership Academy, job specific accreditations and higher education opportunities.
Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.
Collaborative Environment: Work in a supportive, engaging, and innovative culture where your contributions are valued.
Competitive Package: Enjoy a competitive salary and benefits package, along with flexible working options, including:
23 days holiday, Increasing with length of service + bank holidays
Yearly bonus scheme & Share options
Robust pension scheme
Medigold employee support, Free Flu Jabs, Online private GP Service
Free or subsidised national gym memberships
Employee Recognition Scheme
2 personal choice volunteering days
Ground Control
Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.
We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.
If you are looking to invest in your future with a business that puts people at the centre of everything, click the apply now button below to speak to a member of our team.
Equal Opportunities Statement
At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.
We are proud to be an equal opportunities employer and do not discriminate based on sex, age, disability, gender identity, marital status, pregnancy, race, religion or belief, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.
#INDHP
#J-18808-Ljbffr
Client Relationship Manager employer: UKund Control
Contact Detail:
UKund Control Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Network with professionals in the facilities management and client relationship sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at Ground Control.
✨Tip Number 2
Familiarise yourself with the latest trends in client relationship management and service-led environments. Being knowledgeable about current best practices will help you stand out during interviews and discussions with our team.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've successfully handled client complaints or escalations in the past. This will show us that you have the resilience and capability to thrive in a fast-paced environment.
✨Tip Number 4
Research Ground Control’s services and recent projects. Understanding our business model and client base will allow you to tailor your conversations and show genuine interest in how you can contribute to our success.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your client relationship management experience and any relevant skills mentioned in the job description. Use specific examples to demonstrate how you've successfully managed client relationships and resolved complaints.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building strong client relationships. Mention how your previous experiences align with the responsibilities of the role, such as overseeing contracts and driving revenue growth.
Showcase Relevant Skills: Emphasise your proficiency with MS 365, Outlook, Power BI, and client portals. Provide examples of how you've used these tools to analyse performance or improve client satisfaction in past roles.
Highlight Your Team Leadership: If you have experience leading teams, make sure to include this in your application. Discuss how you've motivated your team and handled escalations, as this is a key aspect of the Client Relationship Manager role.
How to prepare for a job interview at UKund Control
✨Showcase Your Relationship-Building Skills
As a Client Relationship Manager, your ability to build and maintain strong client relationships is crucial. Prepare examples of how you've successfully nurtured client connections in the past, highlighting any specific strategies you used to resolve complaints or escalations.
✨Demonstrate Your Problem-Solving Abilities
This role involves handling complex issues and escalations. Be ready to discuss situations where you've effectively managed conflicts or challenges, showcasing your resilience and decision-making skills under pressure.
✨Familiarise Yourself with Relevant Tools
Since the job requires proficiency in MS 365, Outlook, Power BI, and client portals, make sure you're comfortable discussing your experience with these tools. You might even want to brush up on Power BI to speak confidently about data analysis during the interview.
✨Prepare for Team Leadership Questions
You'll be leading and supporting a team, so expect questions about your leadership style and how you motivate others. Think of examples where you've empowered your team to handle tasks independently while stepping in when necessary.