At a Glance
- Tasks: Solve complex tech problems and drive improvements in a dynamic IT environment.
- Company: Join Ground Control, a forward-thinking company that values innovation and collaboration.
- Benefits: Enjoy competitive salary, pension scheme, private GP service, and subsidised gym membership.
- Other info: Inclusive workplace culture that values diversity and continuous improvement.
- Why this job: Make a real impact by becoming a key technical expert in a growing team.
- Qualifications: Experience in senior IT support and strong troubleshooting skills required.
The predicted salary is between 39150 - 47850 £ per year.
Location: Billericay / Hybrid
Salary: Competitive
Contract Type: Permanent
Working Hours: Monday-Friday, rota-based service coverage between 7am-6pm
In this role, you'll provide advanced technical support across applications, endpoints, infrastructure and cloud services, helping ensure our people can work safely, efficiently and productively.
- Take ownership of complex technical incidents, resolving issues across applications, devices, networks and cloud services while delivering an excellent support experience.
- Act as the senior escalation point for Service Desk Analysts, providing guidance and technical expertise that strengthens the capability of the wider team.
- Manage and optimise Microsoft 365 services including Exchange Online, Teams, SharePoint and Entra ID, ensuring systems remain secure, reliable and fit for purpose.
- Drive improvements across endpoint management through Microsoft Intune and Windows Autopilot, helping to deliver a consistent and secure user experience.
- Identify recurring issues, carry out root cause analysis and implement long-term solutions that reduce incidents and improve service performance.
- Develop automation and scripting solutions, including PowerShell, that remove manual effort, improve consistency and increase efficiency across IT operations.
- Support security and operational resilience by helping colleagues with secure access, endpoint compliance, MFA and security-related incidents.
- Collaborate with colleagues, suppliers and stakeholders across the business to deliver changes, improvements and new technologies that create measurable value.
What you'll get:
- The opportunity to become a recognised technical specialist within a growing and evolving IT function.
- A role where your ideas, automation initiatives and service improvements can have a visible impact across the business.
- The autonomy to identify problems, recommend solutions and influence how support services develop.
- Exposure to a broad technical environment spanning Microsoft 365, cloud services, endpoint management, automation and security.
- Ongoing opportunities to expand your technical expertise and develop new skills and certifications.
- A supportive team environment where knowledge sharing, continuous improvement and collaboration are genuinely encouraged.
What we're looking for:
- Proven experience operating in a senior IT support, technical support or 3rd Line support environment of similar scale and complexity.
- Strong troubleshooting experience across applications, hardware, networking, cloud platforms and Microsoft technologies.
- Hands-on experience administering Microsoft 365 services including Exchange Online, Teams, SharePoint and Entra ID.
- Experience managing Windows devices using Microsoft Intune and Windows Autopilot, including device provisioning, compliance and configuration management.
- Strong knowledge of endpoint security, Microsoft Defender, VPNs and remote access technologies.
- Experience creating scripts and automation solutions, ideally using PowerShell, to improve service efficiency and reduce manual workload.
- A proactive and solutions-focused mindset, with the ability to investigate root causes and drive continuous improvement.
- Strong communication skills with experience engaging technical and non-technical stakeholders at all levels of an organisation.
- Knowledge of ITIL or other IT Service Management frameworks, with experience supporting change management and problem management processes.
- Relevant Microsoft, CompTIA or ITIL certifications would be advantageous.
If you're looking for a role where you can combine technical expertise, ownership and continuous improvement while making a genuine impact across a growing business, we'd love to hear from you.
Benefits:
- Competitive salary – aligned with your skills and experience
- Pension scheme – helping you plan for the future
- Recognition schemes – celebrating and rewarding great work
- Private GP service – fast, convenient access to medical support
- Life insurance – providing added peace of mind
- Subsidised gym membership – supporting your health and wellbeing
- Holiday buy scheme – purchase up to 5 additional days of annual leave
Equal Opportunities Statement
At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives. We are proud to be an equal opportunities employer.
Senior Technical Support Analyst IT · Billericay · employer: UKund Control
Ground Control is an exceptional employer, offering a unique opportunity to work on one of the UK's largest environmental and landscaping projects while being part of a supportive team dedicated to safety and quality. With clear career progression paths, ongoing training, and a competitive benefits package, employees can develop their skills and contribute to meaningful projects that leave a lasting impact on local communities and the environment. Join us in creating a sustainable future across the South West, where your hard work and dedication will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Analyst IT · Billericay ·
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what UKund Control values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges UKund Control might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at UKund Control!
✨Direct Apply to UKund Control
Let's not forget to apply directly through the UKund Control website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Technical Support Analyst IT · Billericay ·
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at UKund Control.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at UKund Control. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at UKund Control
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
