Operations Support Analyst IT · Billericay, Head Office ·

Location: Billericay

Salary: Competitive

Contract Type: Permanent

Working Hours: 40 hours per week, Monday-Friday

The Operations Support Analyst delivers data-driven solutions and operational reporting across the Infrastructure business. Acting as a subject matter expert in systems such as WoodPlan and tools within the Microsoft ecosystem, this role supports the business by ensuring data integrity, developing automated reporting solutions, and improving data workflows.

What you’ll do:

• Respond to data-related requests via JIRA and email from internal stakeholders.
• Investigate and resolve data quality issues independently or in collaboration with Commercial, Operational, and Support teams.
• Act as the subject matter expert for WoodPlan, identifying and proposing functionality improvements.
• Liaise with software engineering teams to refine and implement system enhancements.
• Test and validate software or hardware updates to ensure quality and operational readiness.
• Write and manage SQL scripts and stored procedures to support reporting and automation.
• Automate workflows and reporting processes using Power Automate and Microsoft Scripting tools.
• Provide technical support for tablet-based data capture and mobile reporting tools.
• Ensure timely and accurate client reporting, tailored to contract and operational needs.
• Support the collection of business requirements through document and workflow analysis.
• Identify opportunities to improve processes or procedures and design practical, efficient solutions.
• Contribute to new and existing application development by undertaking defined programming and coding tasks.
• Draft and maintain clear, high-quality technical and user documentation.
• Manage reactive workloads and adapt priorities in response to changing business needs, including handling unexpected tasks as they arise.

What we’re looking for;

Essential Knowledge and Skills:

• Data Analytics & Business Intelligence: Strong analytical skills with the ability to interpret datasets, identify trends, and generate actionable insights using tools such as Power BI, Excel, and SQL.
• Data Lineage & Traceability: Skilled in mapping the end-to-end flow of data from source to transformation to output.
• SQL Development: Experience in writing, optimising, and maintaining SQL queries.
• Power Platform Expertise: Experience developing workflows and automations using Power Automate.
• Business Requirements: Ability to elicit, document, and analyse business requirements through document review, workflow analysis, and stakeholder engagement.
• Data Control: Knowledge of data governance principles and experience maintaining data integrity, security, and accuracy across systems and reports.
• Process Improvement: Skilled at identifying inefficiencies in processes or systems and designing streamlined, scalable solutions to improve business performance.
• Communication Skills: Excellent communication skills to collaborate with team members and stakeholders effectively.
• Adaptability: Quick to adapt to new technologies, systems, and processes.

Desirable Knowledge and Skills:

• Experience using bespoke applications like WoodPlan (or similar systems).
• Knowledge of the Utilities sector.

Benefits:

• Competitive salary – aligned with your skills and experience.
• Pension scheme – helping you plan for the future.
• Recognition schemes – celebrating and rewarding great work.
• Private GP service – fast, convenient access to medical support.
• Life insurance – providing added peace of mind.
• Subsidised gym membership – supporting your health and wellbeing.
• Holiday buy scheme – purchase up to 5 additional days of annual leave.

Equal Opportunities Statement:

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives. We are proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, or any other protected characteristic as defined in the Equality Act 2010. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and across all stages of employment, including training, development, promotion, pay, and termination. We are committed to providing reasonable adjustments for disabled applicants and employees, and to creating a working environment free from discrimination, harassment, bullying, or victimisation. We expect all colleagues to uphold our values of dignity, respect, and inclusion. We take a zero-tolerance approach to any form of discriminatory behaviour and are committed to continuous improvement through training, inclusive policies, and accountability at all levels.