At a Glance
- Tasks: Provide 2nd/3rd line support for bespoke applications and troubleshoot SQL issues.
- Company: Join a dynamic team at Ground Control, committed to innovation and inclusivity.
- Benefits: Enjoy competitive salary, private GP access, gym membership, and holiday buy scheme.
- Other info: Be part of a supportive culture that values diversity and encourages your ideas.
- Why this job: Gain hands-on experience and real responsibility in a fast-paced tech environment.
- Qualifications: Experience in application support and strong SQL troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Billericay, Essex
Salary: Competitive
Contract Type: Fixed Term Contract
Working Hours: 40 hours per week, Monday-Friday
We’re looking for a technically minded Application Support Engineer to support and improve a suite of bespoke business‑critical applications used across the organisation. This is an ideal opportunity for someone with 2nd line or application support experience who enjoys troubleshooting, working with SQL, and taking ownership of incidents through to resolution.
You’ll work closely with developers, infrastructure teams, and end users to diagnose issues, support releases, improve system reliability, and help shape how application support is delivered across the business. If you enjoy solving problems, working across multiple technologies, and being trusted to own issues end‑to‑end, this role offers excellent hands‑on exposure and real responsibility.
What you’ll do:
- Providing 2nd/3rd line support for bespoke applications
- Investigating and resolving incidents via the ITSM platform
- Troubleshooting application and SQL/data‑related issues
- Supporting user onboarding, access management, and system configuration
- Working with developers on releases, testing, and escalations
- Maintaining clear technical documentation and knowledge articles
- Delivering excellent support to users across the business
What you’ll get:
- A hands‑on technical support role with real ownership and responsibility
- Exposure to bespoke business‑critical applications and SQL‑based troubleshooting
- The opportunity to work closely with developers, infrastructure teams, and stakeholders across the business
- Experience supporting releases, system improvements, and live operational environments
- A fast‑paced environment where you can build your technical and problem‑solving skills
- The chance to improve processes, documentation, and service delivery standards
- Supportive team culture with opportunities to contribute ideas and make an impact
- Competitive salary and benefits package, including pension, private GP access, life insurance, gym membership, and holiday buy scheme
What we’re looking for:
- Experience in application support, service desk, or technical support
- Experience using SQL/querying skills
- Strong troubleshooting and problem‑solving ability
- Experience managing incidents or support tickets
- Excellent communication and customer service skills
Bonus points for experience with:
- Bespoke or in‑house systems
- Microsoft Dynamics or Microsoft‑based platforms
- APIs, web applications, or client/server environments
- ITIL or structured service environments
Application Support Engineer (SQL / Bespoke App... IT · Billericay employer: UKund Control
At Ground Control, we pride ourselves on being an excellent employer, offering a supportive team culture that encourages innovation and personal growth. As an Application Support Engineer in Billericay, you'll enjoy a hands-on role with real ownership, competitive benefits including private GP access and gym membership, and the opportunity to work closely with talented developers and infrastructure teams. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer (SQL / Bespoke App... IT · Billericay
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its applications thoroughly. Be ready to discuss how your SQL skills and troubleshooting experience can directly benefit their bespoke systems.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of incidents you've resolved in the past, especially those involving SQL or application support. This will demonstrate your hands-on experience and ability to take ownership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Engineer (SQL / Bespoke App... IT · Billericay
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with application support and SQL. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your previous experiences have prepared you for it. We love seeing genuine enthusiasm!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can own incidents from start to finish, so let us know how you’ve done that before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at UKund Control
✨Know Your SQL Inside Out
Since the role requires strong SQL skills, make sure you brush up on your querying abilities. Be prepared to discuss how you've used SQL in past roles, and maybe even solve a few SQL-related problems during the interview.
✨Showcase Your Troubleshooting Skills
Prepare examples of incidents you've resolved in previous positions. Highlight your problem-solving process and how you took ownership of issues from start to finish. This will demonstrate your capability to handle the responsibilities of the role.
✨Familiarise Yourself with Bespoke Applications
Research the types of bespoke applications the company uses. If possible, find out about their specific systems and think about how your experience aligns with their needs. This shows initiative and genuine interest in the role.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you'll need to support users who may not be tech-savvy. Being able to convey information clearly will set you apart from other candidates.
