At a Glance
- Tasks: Build strong client relationships and solve problems to enhance customer satisfaction.
- Company: Ground Control, a leader in client services with a focus on innovation.
- Benefits: Competitive salary, pension scheme, private GP service, and subsidised gym membership.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real impact by managing key accounts and enhancing customer experiences.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 38250 - 46750 £ per year.
Account Manager Location: Billericay / Hybrid
Salary: Competitive
Contract Type: Permanent
Working Hours: 40 hours per week, Monday-Friday
Hours & Shift Patterns: Winter season (October-April): Shift rotation covering 6am-3pm, 8am-5pm, 10am-7pm. Includes weekend working and public holidays (rota basis, with time off in lieu). Off-season (May-September): Monday-Friday, 8am-5pm, no weekend work.
Build lasting client relationships. Solve problems. Make a real difference when it matters most. You thrive on building strong relationships, understanding what matters most to your customers and finding practical solutions when challenges arise. You're someone who remains calm under pressure, communicates with confidence and takes pride in creating positive outcomes for clients, even during difficult situations.
At Ground Control, we're looking for an Account Manager to take ownership of a portfolio of clients within our Winter Maintenance and Client Services division. This is an opportunity to become a trusted partner to customers, help retain and strengthen key accounts, and play a vital role in delivering an exceptional customer experience. You'll have the autonomy to manage your portfolio, the support of experienced colleagues across Operations, Client Services and Finance, and the opportunity to make a visible impact on customer satisfaction and business performance.
What you'll do:
- In this role, you'll build long-term client relationships, support the wider Client Services team and ensure customers receive outstanding service throughout their partnership with Ground Control.
- Act as the primary contact for a portfolio of clients, building strong relationships that help retain business, resolve challenges and create long-term partnerships.
- Lead regular client meetings and account reviews, providing valuable insights and ensuring customers feel supported, informed and engaged.
- Take ownership of customer escalations and complex service issues, finding practical solutions that protect relationships and maintain confidence in our service delivery.
- Provide guidance and support to Client Service Administrators, helping resolve more complex customer queries and ensuring clients receive a consistent experience.
- Work closely with Operations, Finance and internal support teams to deliver a seamless service and ensure customer expectations are met.
- Produce client reports, monitor account performance and maintain accurate records, giving customers and stakeholders confidence in the service being delivered.
- Identify opportunities to strengthen existing customer relationships and introduce additional services where they add genuine value.
- Review trends, customer feedback and performance data to support continuous improvement and help drive positive outcomes across the portfolio.
What you'll get:
- The opportunity to manage and develop relationships with some of Ground Control's key clients.
- A role where your work directly influences customer retention, satisfaction and long-term business success.
- The autonomy to take ownership of your accounts and make decisions that create positive outcomes for customers.
- Exposure to senior stakeholders across a diverse client portfolio.
- Support from experienced leaders and collaborative teams across Client Services, Operations and Finance.
- Opportunities to develop your account management, stakeholder engagement and commercial skills within a growing business.
What we’re looking for:
- Proven experience in Account Management, Client Services, Customer Success, Service Delivery or a similar relationship-focused role.
- Strong customer relationship management skills with the ability to build trust and credibility with stakeholders at all levels.
- Experience managing customer queries, complaints or escalations in a professional and solutions-focused manner.
- Comfortable working in a fast-paced environment where priorities can change quickly, particularly during peak winter operations.
- Strong communication and influencing skills, with the confidence to manage challenging conversations effectively.
- Experience managing multiple priorities whilst maintaining high standards of customer service and organisation.
- Commercial awareness and the ability to identify opportunities that add value for both clients and the business.
- Resilient, proactive and calm under pressure, with a genuine desire to support customers and colleagues.
- Experience within facilities management, property services, support services, utilities or other multi-site service environments would be advantageous.
- A full UK driving licence and willingness to travel occasionally for client meetings when required.
At Ground Control, great customer relationships are built through trust, communication and consistently delivering on our commitments. If you're someone who enjoys building relationships, solving problems and making a positive difference for customers every day, we'd love to hear from you.
Benefits:
- Competitive salary – aligned with your skills and experience
- Pension scheme – helping you plan for the future
- Recognition schemes – celebrating and rewarding great work
- Private GP service – fast, convenient access to medical support
- Life insurance – providing added peace of mind
- Subsidised gym membership – supporting your health and wellbeing
- Holiday buy scheme – purchase up to 5 additional days of annual leave
Equal Opportunities Statement
At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives. We are proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, or any other protected characteristic as defined in the Equality Act 2010. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and across all stages of employment, including training, development, promotion, pay, and termination. We are committed to providing reasonable adjustments for disabled applicants and employees, and to creating a working environment free from discrimination, harassment, bullying, or victimisation. We expect all colleagues to uphold our values of dignity, respect, and inclusion. We take a zero-tolerance approach to any form of discriminatory behaviour and are committed to continuous improvement through training, inclusive policies, and accountability at all levels.
Account Manager Client Services · Billericay · employer: UKund Control
Ground Control is an exceptional employer, offering a unique opportunity to work on one of the UK's largest environmental and landscaping projects while being part of a supportive team dedicated to safety and quality. With clear career progression paths, ongoing training, and a competitive benefits package, employees can develop their skills and contribute to meaningful projects that leave a lasting impact on local communities and the environment. Join us in creating a sustainable future across the South West, where your hard work and dedication will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager Client Services · Billericay ·
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UKund Control. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UKund Control before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager Client Services · Billericay ·
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UKund Control:Your cover letter is your chance to shine! Tell us why you want to work at UKund Control specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UKund Control!
How to prepare for a job interview at UKund Control
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
